Free Returns for United States Customers. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all federally recognized US holidays). Don't take the risk and give them your money. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? We're so sorry to hear that your order had quality issues. -Kate. - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. You should check this page from time to time to ensure that you are happy with any changes. | Read 5,961-5,980 Reviews out of 6,593 For international customers, return postage is the responsibility of the recipient. All orders ship out of Los Angeles, we design all of our styles in-house. She even helped me cancel an order and issued my store credit instantly. DO YOU SHIP INTERNATIONALLY? We'd love to find a resolution you can email us at resolution@lucyinthesky.email for further assistance. Please note we cannot ship express orders to University/PO Boxes. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. In November 2022, I ordered for dresses from Lucy in the Sky. Please emails us at resolution@lucyinthesky.email so we can better assist you. Two out of four of the dresses arrived by January. Please use the following size guide to help determine your size of clothing. Most dresses are see through material with zippers stuck. If they don't offer refunds, they should have made this much more clear during purchase. I loved 1/2 dresses I bought. Lucy in the Sky Liverpool Claimed Review Save Share 333 reviews #16 of 1,353 Restaurants in Liverpool Cafe British Vegetarian Friendly Exchange Street East Unit 2, Imperial Court, Liverpool L2 3PQ England +44 151 236 9447 Website Open now : 09:00 AM - 3:30 PM COVID-19 update: See the added health and safety measures this property is taking. Please read the product description of each item carefully before purchasing. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. We have no idea when the dress will arrive or if it will arrive on time. Really horrible place. We're so sorry about the delayed style. The package was never opened -- and sent back immediately. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. You can also visit this article for more information on getting support! Thanks for your feedback. Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. If you need your dress for a specific date you might want to find a different one. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? Is Tata Sky service free? Yes. Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? Thanks for your feedback. there is a dress i like but it is all out of stock. The Lucy in the Sky customer service email is a marketing campaign by the company Lucy in the Sky. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. -Kate. Hi Jay, We therefore have no responsibility or liability for the content and activities of these linked sites. In the case of any expired store credits, we will gladly issue another current one for the same value. Finally, the Trust Mamma rating is four stars. You can activate your new camera, view your photos, manage and monitor. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. Lost or stolen. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) I had to do a charge back from my credit card company to get my refund back. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. Number of comments: 0 Additional information is available at www.FHFA.gov, on Twitter, @FHFA, YouTube, Facebook, and LinkedIn. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). tablet. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Yes, it says so on the website -- READ THE FINE PRINT. I don't care how good are their dresses and I don't even want to know. Review. From time to time, we may restrict access to some parts or all of this Website. Hi Kat! 0800 230 0202. Please make sure that the style is in original condition otherwise it may be sent back to you. Moving home . -Kate. Lucy in the sky is a great company from products to customer service I am always satisfied. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. We'll send her your regards! We're sorry to hear about your disappointment with our return policy. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Thanks for your feedback. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. International delivery is 5-10 business days. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. -Kate. Date of experience: 20 February 2023 carly raymo 1 review US 2 days ago Late order I absolutely love Lucy in the Sky's Customer Service!!! I will never buy from them and also inform all of my daughters friends at school to not buy from their site. I'm convinced company is run out of a basement and lack computer skill to process anything. We'd love to find a resolution due to this issue. Please email us at resolution@lucyinthesky.email so that we can further assist you. Worst experience. I don't think you got it! ; Text is available under the Creative Commons Attribution-ShareAlike License 3.0; additional terms may . - Kate, Hi Gosset! If you need specific product measurements or have further questions, please email us at. I had talked to 2 other reps there and they did not help AT ALL! It was also incredibly short it looked fine on the tall super models, but on someone who's 5'0, the slit was ABOVE my underwear so whack, will never shop here again. -Kate Read 1 more review about Lucy in the Sky MI Michelle 1 review US A day ago Merry was fantastic! You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. For example, the Trustpilot rating is 4.2 stars, which is an average of over 6,000 reviews. Products used:We havent received the products, Hi Jessica! Over 90% of Sky customers seeking help quickly get it through the available online channels. You can email us at resolution@lucyinthesky.email so we can further assist you. These government-sponsored enterprises provide more than $7.3 trillion in funding for the U.S. mortgage markets and financial institutions. Do not trust this shop to deliver. Mar 16, 22 (Updated: Sep 23, 22) Yet Lucy in the Sky refuses to give a refund. Yes! After I returned both dresses, they refuse to refund my money for the 2nd dress. Ordered 4 dresses in August 2022 for several events (totaling over $300). Shop faster with the App My Account Account Wish list Order Status Help Center shipping returns sizing - Kate. . If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. We're sorry to hear about your issues with our return policy. -Kate. Be careful of ordering something for a particular occasion. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. Save. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. I was SHOCKED as the price of this dress after I received it. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? I reached our to the company and got a fast response from them. These used to work but not sure if they are still valid numbers. There are no fees if you pay on time. . -Kate. -Kate. If you're having problems with your Sky/ Yahoo email account, then phone us on 03442 411 653 for help. i live in texas and ordered a dress on sunday earlier this week. Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. Their trendy collections are always changing and they offer many sales. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). We have a range of ways to get in touch for new and existing customers. Store credit took weeks. Date of experience: 04 February 2023. Business days do not include weekends or public holdiays. Please email us at resolution@lucyinthesky.email so we can assist you sooner. We're sorry to hear that you had issues with your order. Great customer service. I wish they were more transparent with the type of quality on their website. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Lucy in the Sky has a consumer rating of 2.83 stars from 1,066 reviews indicating that most customers are generally dissatisfied with their purchases. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. Designed to work with the LINK series cellular trail cameras, the SPYPOINT app. This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. Check out what 6,864 people have written so far, and share your own experience. You must not establish a link from any website that is not owned by you. Her real name is Carmen and she is secretive about her backstory. Please email us at resolution@lucyinthesky.email. -Kate. My daughter had 10 other friends that never received dresses for homecoming eitherorder months in advance.the one friend that did receive dress it looked nothing like pictures and was completely see thru and had a hole in side stitching. Merry was very friendly, professional and helpful. Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. If we are unable to contact you we will treat the order as cancelled. The prices they charge is not right. If you order multiple styles with different delivery dates, they may ship separately. Do you agree with Lucy in the Sky's 4-star rating? We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. Hi Kristina, KYLA can provide quick and real-time responses to your SKY service concerns. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. Shipping is free over US$75 and US$6.90 for orders under US$75. Only store credit even though clothing size is not standard. I have been shopping online for over 20 years and have NEVER been tricked into accepting a store credit. Thanks for your feedback. Help and support; Contact BT; Back. I use the chat feature and they told me that the dresses would arrive within the next three weeks. Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. If I do not get a refund, I will be disputing the charge on my credit card! 480 York St, York, ME 03909-1533 +1 207-363-5119 Website Menu. Thanks for your feedback. GetHuman does not work with Sky's customer support operations, directly or in any . Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. Hi Bethany, Orders and upgrades. The reps copy and paste generic statements to your emails and don't actually solve any issues. Lucy in the Sky is a popular online clothing company that specializes in dresses for young adult women for special occasions. We're so sorry to hear about the order. WHAT INFORMATION DO WE SHARE WITH OTHERS? I will definitely order from this website again. Daughter bought a dress for homecoming from this site. Lucy In The Sky Cafe Claimed Review Save Share 260 reviews #7 of 214 Coffee & Tea in Kuala Lumpur $$ - $$$ Cafe European Vegetarian Friendly 167 Jalan Tun H S Lee, Kuala Lumpur 50000 Malaysia +60 3-2022 1526 Website Closed now : See all hours See all (160) Ratings and reviews RATINGS Food Service Value Atmosphere Details PRICE RANGE $3 - $8 Our privacy policy, which sets out how we will use your information. She answered all the questions we had quickly and gave good advice. Service 527 You can email us at resolution@lucyinthesky.email! All orders are subject to availability and confirmation of the order price. This is the only time I ever have ordered something online when the seller would only give store credit. As cute as their clothes and accessories are, online stores can also make purchasing a little more nerve-wracking as you don't have the chance to try on the clothes beforehand. Her mom (Gene's mother's sister) has moved to France. Hi Melissa, . Extremely disappointed and feeling like they stole from me. They said they will refund me within 10 days without any explainations for their lateness. Have something to share about Lucy In The Sky? Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. Los Angeles, California
Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. If the issue persists, we would suggest to follow up with your bank. Funding Rounds Number of Funding Rounds 9 Total Funding Amount $144M. If you need help please email us at resolution@lucyinthesky.email if anything else. We also ensure all reviews are published without moderation. Products used:None, I never received them. Free Shipping Worldwide, over US$50. As there is no phone number to be able to contact the company we ad two choices: email and be ignored or chat in and finally get a chat agent (the ONLY chat agent at this fraud of a company) Emma, It took three and a half hours waiting for the chat I suppose that Lucy in the Sky thought we would give up.
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