Wates Living Space is one of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. More details are in our Complaints policy. You must allow our staff or contractors into your home at any reasonable time to do repairs, inspections or improvement work. Mears will be managing responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April this year. Posted in . All repairs should be reported to Crawley Repairs Team and not your housing officer. Countrywise Repairs, a strategic joint venture (JV) between Town and Country Housing Group and Wates Living Space, has expanded its area of operation to deliver responsive, planned and void maintenance works across East Kent. To prevent condensation: Black mould is caused by condensation and can be removed with fungicides available in most DIY stores. 1983 Crawley Borough Council election (Borough boundary changes took place but the number of seats remained the same) [6] 1984 Crawley Borough Council election. If you are unable to use the portal to report your repair, you can report your repair to us by telephone on 01709 336009. Residents in Cricklewood have benefited from a major volunteering project to transform a community garden as part of an investment in housing maintenance across the borough with Wates Living Space. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. Wates Living Space has expanded its framework presence with its appointment to the South East Consortium (SEC) Internal & External Building Works Framework. Wates Living Space Maintenance has expanded its presence in North Wales following its appointment to deliver contracts for two housing associations in the region. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Have you made a complaint about any of the following types of damage to your council or housing association and they werent fixed? London YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. Complete the repairs service satisfaction survey. If you have asbestos in your home, leave it alone, as it is safe if it is undamaged. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. 1986 Crawley Borough Council election. Visit therepairs and maintenance or anti-social behaviour pages for details on how to report these issues. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. Request a repair to council property. If you have been through both stages of our complaints procedure and are still unhappy with the way we have dealt with the issues you raised, you can ask the Local Government and Social Care Ombudsman (LGSCO) or Housing Ombudsman to review your complaint. In addition to our housing officers, our tenancy support officer works with tenants who are at risk of losing their tenancy and our financial inclusion officer works with tenants to help them manage their money and maximise their income. West Sussex County Council County councils are responsible for services like: education social care transport Go to West Sussex County Council website Crawley Borough Council District. Write by: . The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Get premium, high resolution news photos at Getty Images The amount of compensation you receive will depend on the severity of the damage caused and how long it took for you to recover, as well as other factors such as lost earnings if you had to take time off work. The framework, which runs until 2024, and will cover thousands of properties across the borough as well as sites in neighbouring Islington. Wates Construction has been awarded a 19.2m contract to build a new development on behalf of Signature Senior Lifestyle, marking the growth of the leading contractors work on behalf of the Buckinghamshire-based care home developer. The London Borough of Camden Council. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. However, if your complaint is more complex or serious, cant be dealt with at the first point of contact and requires further investigation, we will deal with it through our formal complaints process. Crawley Borough Council has considered your request and decided not to provide you with this information. If wallpaper is affected, its best to remove it and treat the wall. Home; Features; Services; About; Contact; Login; Get Free Demo A freedom of information request to the ombudsman by RADAR revealed there were three complaints made about leaks, damp or mould in housing operated by Crawley Borough Council in the three years to March 2022. Call 01293 438111 Report a repair online Visit the Town Hall Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. This site is powered by Granicus. You can also claim compensation for the damage that has been caused during repair work. If you are dissatisfied with the service you have received, you should contact the relevant department. If you wish to escalate your Stage 1 complaint to a Stage 2 this should be made within one month of receiving the Stage 1 response. . Wates Living Space has been appointed to carry out repairs and minor planned works for Cardiff Council, which will see the leading social housing maintenance provider deliver housing improvements to 4,200 properties across the north of the city. The Ombudsman service is free and they will investigate complaints in a fair and independent way. Loans are means tested (based on your income and savings) to see if you need to contribute towards the costs of works. Housing repair and renovation loans Crawley residents who own their own home or rent privately could be eligible with the cost of repairs. All rights reserved. Crawley Homes has joined NetZero Collective - a nationwide group working together to make a positive impact by reducing carbon emissions. 5.1.4 Housing Services council had 387 households in temporary accommodation, of which 187 were nightly The Homelessness team continue to see increased demand. If necessary, they will arrange to remove or seal it (through our repairs team). This approach was also implemented across Wates housing repairs contract with Barnsley Metropolitan Borough Council, which also faced similar disruption as a result of Covid-19. Cabinet member for Housing, Councillor Ian Irvine at Crawley Borough Council, said: I am delighted that our contractors are now up and running, they have worked hard to implement measures that will ensure both the workforce and our residents will remain safe during appointments.. see all the appointment dates and time slots available, and choose one that suits you. It stores a true/false value, indicating whether it was the first time Hotjar saw this user. This is a True/False flag set by the cookie. Necessary cookies are absolutely essential for the website to function properly. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. The money owed will be recovered whenever the property is sold in the future. Services available to private rental tenants in Crawley, including grants and loans. E6 2JA. Housing Options Team Leader at Crawley Borough Council View profile View profile badges . It is your responsibility to supervise your children and pets while we are working at your home in order to keep them safe. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. 1979 Crawley Borough Council election (New ward boundaries) [5] 1980 Crawley Borough Council election. How we can help young people in Crawley with housing issues. Applicants for both the above schemes are subject to a Financial means test to determine eligibility. This category only includes cookies that ensures basic functionalities and security features of the website. Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile. It is also important to remember that any belongings damaged as a result of repair works being carried out are also eligible for compensation. Emergency out-of-hours repairs. List. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Crawley Homes has implemented a new housing IT system. Useful contacts West Sussex County Council 01243 777100 9am-5pm Monday-Friday westsussex.gov.uk Central government gov.uk Sussex Police 101 (non-emergency) 999 Citizens Advice Crawley 0344 477. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. 2. Wates has been appointed by Peabody Housing Association to deliver responsive repairs and specialist works for over 13,000 homes. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. Thank you so much. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. For hints and tips on tackling damp and condensation take a look at our damp, condensation and mould page. The latest news in your inbox every week. Volunteers across Brent have teamed up to launch Queen Elizabeth II Platinum Jubilee Forest, becoming the boroughs first ever Miyawaki Forest of 650 trees at the heart of King Edwards VII Park. Please do not leave children under 16 alone in your home while we are working. Services for our tenants, including rent, repairs, new homes and managing your tenancy. When there is a formal legal claim against the council or legal dispute. Making a claim could result in the court ordering the council to make a repair and you could even be awarded compensation. Emergency out-of-hours repairs. Furthermore, we have been able to implement this mobilisation approach across another of our housing repairs contracts, which is testimony to the strength of our teams and capability to adapt during times of uncertainty.. Even if no appliances are connected or the only appliances belong to you, we need to check the pipework. All emergencies must be reported by calling 020 8379 1000 (option 4, then option 2 for council housing repairs). Wates has cemented its position as the UKs leading social housing maintenance provider following its appointment in a contract worth close to 100m. Southern Housing Group, Guinness Partnership and Clarion Housing have teamed up to launch the boroughs first community food pantry to combat food poverty, thanks to a contribution equal to 15,000 from leading housing repairs and maintenance provider, Wates Living Space. We also use cookies set by other sites to help us deliver content from their services. This cookie is used to store the language preference of the user. We can help make it easier and more accessiblefor you to live in your council house. About Us; Staff; Camps; Scuba. LinkedIn sets the lidc cookie to facilitate data center selection. In a joint letter to the government, written with West Sussex County Council, Crawley Borough Council said the extra costs of housing more Chagossians could result in it declaring a section 114 . Crawley Borough Council mobilisation CASE STUDY Project overview Wates Living Space was awarded a 10-year contract to perform housing repairs for Crawley Borough Council and successfully mobilised its team in the middle of the pandemic using virtual communications to help maintain safe, effective social distancing. If so we can help you claim compensation on a NO Win, NO Fee basis. Repairs and maintenance Report a repair You can report all repairs, including gas and water, using our online form or on 01293 438111. Outwood Academy students were served a table tennis masterclass from Paralympic gold medalist Will Bayley, as part of a campaign to inspire young people. You canreport all repairs, including gas heating and hot water, by: Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Wates Living Space has been awarded two responsive repairs and minor improvement contracts by Family Mosaic, cumulatively valued at 13.2m. Tell us what went wrong, dates applicable to an incident youre complaining about, supporting documents and how you would like us to resolve the matter. Requesting online means you can: make your request at any time of day or night. You have accepted additional cookies. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. crawley borough council housing. Wates Living Space has launched a new service to help social landlords to prepare their housing stock to meet zero carbon obligations. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Exchange Tower Harbour. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. While repairs may fall under the developer 's guarantee during the . Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. Call-off contract under t. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. Well send you a link to a feedback form. If youre a secure tenant, you have the right to carry out improvements to your property. A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. Content and site Copyright Crawley Borough Council 2020. Wates Living Space, is continuing to grow its presence in London with an appointment to carry out fire safety works on behalf of Barnet Homes. Loans are interest free, will be subject to Legal Charge Agreement and registered as a land charge on the property. The Wates Community Learning portal is a digital platform providing access to over 50 nationally accredited courses. Where we have taken legal action that we has a duty to perform, such as recovery of Council Tax or enforcement action. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Crawley Borough Council has nearly 800 employees, led by a Chief Executive and 3 directors, who have responsibility for: Environment and Housing Community Services Resources Contact Crawley Borough Council Phone (general): 01293 438000 Fax (general): 01293 511803 Chief Executive: 01293 438626 Director of Environment and Housing: 01293 438754 Before you contact them, they will expect you to have given us a chance to deal with your complaint. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. All rights reserved. Introductory tenants are usually limited to minor improvements like redecorating inside. Crawley Borough Council is a great place to work, you are a part of a strong team completing tasks for the local sport groups. Our letting standard sets out the standard of repair and appearance you can expect when you move in. Youre likely to be responsible for things like: Your council is responsible for making sure: Your council will have a published policy setting out the timescales in which it will carry out different types of repairs. But opting out of some of these cookies may have an effect on your browsing experience. Broken appliances such as fridges and washing machines, Internal damage to wallpaper, paint, carpets and curtains, Damage to internal gas and water pipe work, Any other damage to your property no matter how minor. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. If you suspect there is damaged asbestos in your home, you should email housingrepairs@enfield.gov.uk. To make sure your home is a good working order, we plan buildingmaintenance. Hotjar sets this cookie to identify a new users first session. Wates Living Space set to expand its presence across South Yorkshire, focusing on portfolio of housing repairs and maintenance in Rotherham and Barnsley. Wates Living Space has an existing relationship with Crawley Borough Council, having previously delivered Crawley Homes Decent Homes programme, with works completing in 2012. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or email housingrepairs@enfield.gov.uk. Analytical cookies are used to understand how visitors interact with the website. Help with preventing and tackling damp, condensation and mould in your home. The latest contract, valued at 1.4m annually, will see Wates Living Space bring approximately 70 void properties back into use per month. *Contract type: * See about the role. 38 vehicles were also exchanged with risk assessments conducted in advance to ensure adherence to safe working guidelines. Thank you for your patience. Email *. The integration of Wates and Crawleys IT systems was carried out remotely by the contractors IT department. Our housing in Havant. If the council has failed to act on issues that you have notified them about, then you could be eligible to make a claim against them. If your complaint is about one or more of our elected councillors, please visit our Code of Conduct page which will guide you through the process. . These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the. Crawley Homes has implemented a new housing IT system. These may subsequently be treated as a complaint if we dont deal with the original request. Content and site Copyright Crawley Borough Council 2020. If you're a private tenant and are having problems with disrepair, contact our Housing Enforcement team on 020 8379 1000, Monday to Friday, from 9am to 5pm. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. Crawley Borough Council invites tenders for the provision of services from a team of specialist business grant consultants to support delivery of the Green Technology Business Grants Programme, as . The LGSCO investigates complaints about councils, including housing allocations and planning issues: Local Government and Social Care Ombudsman The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Find out what repairs we can change you for and what is included in your rent. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. We value all kinds of feedback. Crawley Borough Council. Content and site Copyright Crawley Borough Council 2020. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. 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