I was worried about getting my furniture after reading these reviews, but I called and the representatives were super helpful in getting me scheduled. I ordered Thanksgiving dishes first week in September. Kat helped me (I need the help) pick out custom fabric and leather for my Remington sofa and Ranch ottoman; Michael mailed me the samples. Love the pieces and well have them for a long time! It was not listed "AS IS" so I expect all parts to come with it. So here I am still not being refunded by a company that has received the returned items. Low and behold, when I called again five days later, my salesperson was out on medical leave for two weeks. Your experience can help others make better choices. I had a full list of items to look up and our sales person, Maite, took us to every single item and was great with additional suggestions. Lisa R. said: During my recent kitchen renovation, I searched high and low for an, Karen P. said: My second time here. He was very professional and patient during our decision making process. We were concerned when we found out that our salesperson, who was aware of, and helping us with, all our issues had then left Arhaus. Most of our products and custom options are available online, however not all pieces are shown. Do you have a program for Interior Designers? My wife and I discovered Arhaus long before we had a house to put any furniture. I called to check on the order since we are entering the second week of April. Items purchased and taken with you from a store location must be returned to a store location; these items include specialty rugs, accent pillows and throws, and some lighting and accessories. We contacted our original store of purchase twice and, after 7 months, then were directed to the parts department who insist on charging an extra $65 plus shipping. Customer service's response was that since they are natural wood, it is expected they will have natural variations. I will continue to work with her on future projects. that's how i felt and I never recommend to buy furniture from them. The people we dealt with at Arhaus were very nice but the product lacks. We purchased a rug from them and two months after receiving it looked like it was over 2 years old. I've been in multiple times to check on orders, etc and almost each time i overhear sales employees lecturing patrons to always ask for them and also have observed more than once sales associates arguing over who "gets" the client right on the showroom floor. Sign up for promotions, decorating tips and more from our team. Tricia one of the design consultants came to my home and helped me plan my buy. Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. And I love the way they do customer service from sales to delivery I have no complaints. I have spoken to numerous managers, concierge managers and etc and so far nothing. Our experts will share little-known and research-backed facts so you know which store will fit your unique home design project! Luckily for us, Alyssa, the store manager, took over our account. I have received such wonderful back up from Crate and barrel when i order things from them and went to Arhaus thinking i was getting better quality.Think again. Sample email reply to a customer complaint about waiting too long Formal: Dear [name], I am sorry to keep you waiting. Andrea and Chris are amazing. This site's sole purpose is to help you make the decision faster and with more peace of mind. National White Glove Deliveries and Package Carrier Deliveries are delivered Monday-Friday excluding company-observed holidays. It was delayed in May, promised it would arrive in late June. One of the sofa/chaise pieces that I purchased had a few issues, from the moment I received this piece I let the delivery guys know about it. doesn't. Please note: Please note: Our delivery team is not permitted to move or dispose of existing furniture or other items. The comfort in the product is there I wont deny but the quality is nonexistent especially for it to be a high end or luxury brand I would advise you not be fooled and opt for furniture stores that actually sell what they advertise. Arhaus was founded by John and Jack Reed, a father and son duo from Cleveland, Ohio in 1986. Arhaus Furniture Customer service? Arhaus Furniture has an overall rating of 2.7 out of 5, based on over 529 reviews left anonymously by employees. Job posted 8 hours ago - Arhaus LLC is hiring now for a Full-Time Sales Associate / Design Consultant - Full Time in Jacksonville, FL. * *Promotional financing available with Arhaus Credit Card Accounts offered by Comenity Bank who determines qualifications for credit and promotion eligibility. It has beautiful furniture. They arrive twice in the wrong color. Multiple times, I always had to wait to speak to Chris who seems the only who gets it right. 60 days. Just. Tricia came to the condo measured everything out and immediately shared her thoughts of what could be done. Please see our Measuring for Furniture Delivery guidelines. Simply amazing. Can I request delivery on a Saturday or Sunday? Delivery was smooth/on-time; Arhaus' Concierge also sent a furniture technician. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. The furniture were delivered on time but it took almost two months for the furniture covers got delivered. I cannot comment on the quality of my furniture since I have just received it. Yes, all pricing is consistent in stores, in the catalog, and online. I was asked to wait 3 months for my dining chairs only to be told to wait another month+ as there were more delays in manufacturingI've had it at that point so I decided to cancel my order and order similar-looking chairs at overstock for less than half the price! I told him I was misinformed then and I wish they had told me there was an extra charge to get the actual parts that the chandelier was missing. Note: Pricing on floor samples and at Arhaus Loft locations may vary. If this item was no longer in stock, just say so, do not put a cheap- item in and print the order as the ordered item. If you placed your order in a store, contact your Design Consultant for any modifications or cancellations. Very punctual and efficient. Awesome ordering process! The shipping label would only cover the weight of one of the boxes. Your experience can help others make better choices. Go in and take a look, you'll be surprised at the quality, variety and the prices! Clients of the Arhaus credit card as well as those who have just got a new card must enroll online with issuer. Would definately recommend the store and their delivery again! Trish, our sales person and an interior designer, provided us with her expertise from choosing wallpaper, furniture, lighting, rugs and art! I can't say enough about the beautiful furniture and great customer service at Arhaus. This was on September 21st, and was advised that they would order the extra parts needed and I would be hearing back from them in a week to have all the repairs done. Arhaus Customer Service Phone Number Phone Number:1 (800) 777-1745 Shortcut: Ext: 3050 Average Customer Rating Score 5 Website: Arhaus Website Arhaus Customer Service Hours N/A - Edit Review/Comment Update Listing Reviews For Arhaus Customer Service (1) skrew up re: order number 225510 This order arrived yesterday, 7/18/14. We recycle copper into tabletops and transform tree roots into chairs. The invoice is very misleading. The shipping invoice lists WF038-8 Silk Road Sandals - 8 What do we find? Join the 41 people who've already reviewed Arhaus. There are many advantages of an online account as mentioned below: Settle bills anytime, anywhere. Here are 8 tips for writing great reviews. My designer/ sales gal, Heather was amazing from the get go volunteered to come and visualize my living room to help me make a difficult choice. They promised a discount. Slumber Search is supported by readers. The furniture is decent at best but totally not worth it with such poor service. I do wish companies would standby there commitments and honor what is being sold to the customer. 15 reviews of Arhaus Furniture "quality pieces you will get what you pay for tasteful and classic. We highly recommend them and will be certain to work with them again. What if my items do not fit upon delivery? I purchased a lamp through Arhaus. I am very picky and a bit difficultshe was patient, professional with great taste.I ordered a sofa and fabric for my home which she help me choose and simply love everything. I cannot thank Kat and Michael enough. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. No one in the store claimed to know anything about the issue that had been going on for 3 months. Today I called and they said it might be in by the end of November, after I made plans to have furniture moved this week. To be added to our postal or email mailing list, sign up here. They have gorgeous unique quality pieces at affordable prices. She said she had just the the item. The only problem is they never told the delivery warehouse that these are paid for and communication internally is very pooor. nancy. 68. 1% BACK Online Cash Back 1% Cash Back For Online Purchases Sitewide Verified 6 uses today Get Reward See Details FREE GIFT Sale Professionals Earn Rewards, Exclusive Benefits + More With Trade Program Sign Up 1 use today I am unsure why UPS needs to be contacted as I have the email confirming delivery and the name if the recipient at Arhaus who signed for both packages the same day the same time. The couch bent in the middle and was closer to the floor than the ends. If any of the above items are refused or returned after delivery, a 50% restocking fee will be applied. She took us to the second floor and when I got off the elevator I saw it immediately. I have blogged about the Ballard Outlet before, and went there this past weekend to see if they had anything good. Arhaus custom Do I need to create an account to order online? We have always wanted the "cloud" from RH but to be honest it's not in the budget. Anyway, we are done for now, and yes it is a bit expensive/pricey but you get what you pay for, the exclusivity, comfort, appearance, and quality is there. "We Are Very Disappointed with Arhaus quality and customer service. It is now almost September of 2022. She has a flare and creative abilities which we appreciated. For unique dining seating options, Arhaus has upholstered dining chairs/benches/banquettes, wooden and rattan chairs, metal benches and chairs, leather chairs, and more. Does someone need to be home to accept my delivery? Our experience at Arhaus was nothing short of excellent from start to finish. Wanted to leave a review since I am very happy with the service both at the store and with delivery accommodations. This order arrived yesterday, 7/18/14. She has a flare and creative abilities which we appreciated. Great customer service. After 90 days, full payment for the merchandise is required and delivery must be scheduled for your order. They refunded Le the wrong amount and sent a bill! the perfect rug and dining chairs as floor samples. An old man in his 60's named Tracy was very quick to kick us out for merely looking around. Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are all sold "as-is" and cannot be returned or exchanged. Staff all Wearing masks, and everything is very clean. To be removed from our email mailing list, click the unsubscribe link at the bottom of your email. Shoppers looking for a statement piece or something to elevate the design of their space can oftentimes find the perfect solution in an Arhaus coffee table. Arhaus Upholstery - Conover, NC WEEKLY HOURS Monday - Friday > 40 Hours per week Overtime as needed DEPARTMENT Customer Service REPORTS TO Customer Service Supervisor POSITION DETAILS JOB PURPOSE The Customer Service Associate is responsible for assisting the Customer Service Lead Person and Manager. We want you to love your new piece as much as we do. Arhaus is a lovely store in Plano/ Frisco Texas area. What if my item(s) does not look like what I saw in the store or online? Arhaus lighting pieces start around $60 for a simple pendant light and go up to $6900+ for a grand chandelier with 28 lights. It was a custom piece so it took quite some time to come in (which was expected). I wanted the space to have a totally different vibe than my home. Tonight, we decided to go in to see if we 100% really wanted that couch or if there was anything else that we liked better. Despite the 3 year warranty where they say if youre unsatisfied for any reason, well replace them, they wont stand by it. Wife desired a unique dining table with stone inlays priced at $6200- wow. Made to your specifications and submitted for production at the time of your order. I truly would not have gotten this furniture had it not been for her attention and willingness to satisfy my needs. Cannot be returned. The retail prive was around $6,000. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. If I could give less than 1 star, I would. CS suggested I call furniture solutions, when I called all I got was a recording with 4 options to press. I want to escalate past the store manager, but they will not provide a contact. Without her I do not think I could have ever had done it. The store is a joy for us to shop in and I don't particularly like furniture shopping. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. I highly recommend this store as they stand behind their products and their employees really care about making the customers happy. This chandelier was stunning but I knew it would be a fortune, but I was wrong. condition: excellent make / manufacturer: Dining Chair model name / number: Dining Set size / dimensions: Dining Room Set more ads by this user More info. Are all of your products available online? Arhaus carries hand knotted and hand woven area rugs with pretty floral and abstract designs, runner rugs, indoor/outdoor rugs, round rugs, and even vintage one-of-a-kind rugs. I had a few hiccups with my personal choices and Arhaus totally accommodated my needs. I requested new back cushion, fabric only, and was told No. The table was to be delivered at the end of last month and possibly pushed into the beginning of April. It was also replaced and the 3rd one also had an off color board. I love this store! Any damage not noted on the delivery receipt will be considered to be customer damage, and not warranted. We'll go through the top picks and talk about the ins and outs of Arhaus's offerings. There is no question that their furniture is beautiful and current. From looking at other recent reviews on various forums I'm not alone. I would like to have had more information regarding its care, there is a delivery fee.and they do not scotch guard the fabrics which I understand is their policy. Arhaus is a United States retail chain that designs and sells home furnishings online and through its retail stores and catalogs. Collaboratively, they helped me select beautiful fabric/leather for my pieces, which I love. Similarly, the line between "pushy" and "helpful" can vary from person to person. If you are not completely satisfied with your purchase, please contact us at 866.427.4287. ! They then promised late August. Debra answered all our many questions and offer good advice.The Bostics, I made a purchase in March of 2022. Shoppers typically enjoy the look and quality of the of the Arhaus dining pieces available, although the prices can be high. The customer service has been extremely poor, had I not called no one would have followed up. Purchased almost $20k worth of furniture - cant get a straight answer on delivery- get excuses on warehouse issues etc - no one in the store ( Long Island ) can tell us when well be receiving any part of our order - different stories told by receptionist, sales person and store manager - made special trip to Florida based on store promises knowing theres a 3-5 day window - thats come and gone and no one cares. Loved working the manager Chris- I ordered most of the pieces from him; very helpful in picking the right furniture and accessories for my new homeI can't say I'm as happy working with other staff (when Chris is not available on phone) in the store who messed up my new orders/ requests or delivery dates or simply didn't know much on how to help a customer. My experience here was terrible. I have worked with Michael Babcock to furnish two homes. This rating has decreased by -10% over the last 12 months. Id strongly recommend anyone against considering this brand to start with and look into other brands for furnitures to save yourself some hassle. Michael and Kat sourced my floor plan with dimensions in order to create a digital presentation to help me visualize the final arrangement in my home: master bedroom, family room, and kitchen/foyer area. I emphatically recommend that you shop elsewhere. How do I request a catalog or sign up for email or remove my name from your mailing list? Some links on Slumber Search are referral links. I just agreed to take the wrong color and one brok on delivery. He assured me that the chair he was recommending would work out. Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. (It took me multiple visits to make final decisions on my purchases). The delivery man actually realized it was there. Who knows? Arhaus' customer service is definitely lacking. I was also surprised to learn even though I had spent quite a bit of $ I still had to pay for the delivery fee. For your convenience, Arhaus provides guest checkout - no account is needed to order online. Definitely coming back to finish off my home! You can make them your self quicker and for half the price. Once you've made your decision, send back the rug swatches within 14 days for a full refund. they are the one should respect and feel the same way if you really like you furniture you are selling. The deliveries went smoothly and my purchases arrived quickly. The salesperson said she had reserved them for me. Founded in 1986 with a goal of selling high quality and well designed pieces for your home, Arhaus has also made philanthropy and social responsibility part of their mission by donating to causes promoting sustainability and dental care for children around the world. I was told at the time by the sales associate (female) that there was nothing wrong with the lamp - that they just change things out frequently. And the response from "Management " 3 months ago on Yelp asking that I contact them to resolve my issue well that resulted in more of the same - absolutely no response, crickets. They came in three weeks and the delivery guys were quick and efficient. After complaining to Arhaus and submitting pictures to the warranty coverage they deemed it to be my fault because I vacuumed the rug approximately 6 times. So i called Daniel and told him about this and he said he will call me back. Bedford Ohio Business Rating: Tell us has your experience with this business or person been good? Overall, my wife and I were both completely impressed with our experience and won't shop anywhere else for our furniture needs. May all benefit! A place like this should be accommodating to everyone and he was very discriminatory due to us being around the age of 20, however we definitely had money to spend. Join the 39 people who've already reviewed Arhaus. Daniel Mar has a great eye for color and space. Gorgeous product! The follow up service is just as slow. The rooms not only look gorgeous but are functional and comfortable. I love the quality, the color, the comfort we get lots of compliments. With their thoughtful designs, shoppers generally report being satisfied with the quality of Arhaus pieces. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. Not worth it, they dont stand by warranty. Purchased two new pieces for our new apartment. Our delivery team is not permitted to install any electrical equipment or wall-mounted items. It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways. I love my beautiful, charming, cottagy apartment thanks to Arhaus. Cannot be returned. The couch we purchased doesn't connect right, I went into the store and was told by Heather she would put in a service ticket- she never did. Because we had a holiday party scheduled at our home, Daniel and the store manager, Michael, went above and beyond to get us our items in time for the party. These are the most beautiful outdoor chairs not to mention incredibly comfortable! We visited the store several times and everyone was great to interact with and extremely helpful! I noticed two crystals were missing and the kind woman on the floor told me they could order me the crystals at no cost. A Arhaus employs approximately 20+ people. I mailed. 2022-2023 Slumber Search $1,000 Scholarship. Know what you want before you order but seriously you can't go wrong buying at Arhaus. We purchased furniture for our living room and dining room. The customer service of the entire company is appalling. The Bostics Date of experience: December 19, 2022 SJ 1 review US Dec 16, 2022 BUYER BEWARE!! The delivery was on time and the associates were extremely professional. No problem with ordering, delivery etc. This new rep stated she will contact me by the end of the week once she hears from UPS. This is total crap. Arhaus uses a *proprietary inflation mechanism* that they neglected to include with our spendy sofa upon purchase. Love all the items I received (dining table, buffet table, tv stand, side table, 2 beds, a mattress, bookshelf, and lamps). From dining tables, dining chairs, benches and banquettes, bar and counter stools, buffets and hutches, bar tables, bar carts, and bar cabinets, Arhaus carries over 250+ dining furniture pieces that can help enhance the look of your dining and kitchen spaces. Payments are accepted online through the Arhaus Credit Card account page featuring EasyPay. You have successfully subscribed to our list. Can I return an item to a store location? Visit your local store today to schedule your complimentary design consultation! It's was a big change but being empty nesters we felt it was time. A 10% restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. Yes. I recently purchased a dining room set from this store location. I am still waiting for my lamps which I've been told yesterday that it missed the delivery truck again, for the second time (1 month total, as they get deliveries every 2 weeks).
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