Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. Companies can ask for reviews via automatic invitations. Great for all ages, shapes and sizes! Plus, you avoid the $5 phone payment processing fee. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. Staff are brilliant and very helpful.
14 Customer Service Resume Examples for 2023 - beamjobs.com Find out how we combat fake reviews. This review is on the company and not the local gym. Les Mills instructors are required to complete updated training twice a year to remain accredited. The only this is that this is an extremely busy gym as it is luton's best ladies only gym. Management is awful only good thing about trugym Gateshead is the cleaner, shes a credit to them, helpful and extremely polite! It would also be good to have some hit classes in the morning at 6. Ive been at this gym for nearly 2 years. THE WORST customer service i have ever had the misfortune to encounter. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. I don't know what they're called either so I can't Google it.This is by no means a bad review, I'm just writing away and realising I could vary my routine with a bit of confidence and knowledge. Generally excellent facilties and equipment though can be a bit busy at times. Our friendly staff are always on hand, whether it be advice with training, or to talk about your membership - we're here to help. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. I tried to cancel my prepaid membership within my cooling off period, but they were having none of it. beyond me , they have sullied their name.
Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. Staff were non empathetic and unhelpful following the incident. Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? Suggested companies are based on peoples browsing tendencies.
Read Customer Service Reviews of trugym.co.uk | 5 of 14 - Trustpilot So far, an excellent option for a gym considering the membership prices are cheap. Cancelled after one year membership. After a few weeks of this i started to get upset. It goes against our guidelines to offer incentives for reviews. One good search would have warned me but I was dazzled by the google and facebook reviews. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. If you continue to use this site we will assume that you are happy with it. Very clean with a good atmosphere and equiptment maintained to high levels. For example, you can easily set up automatic payments, so you're never late. Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. 2023 Trustpilot A/S. Here are 11 ways to become an excellent customer service professional: 1. Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. A wide variety of equipment to suit your personal needs. 2023 Trustpilot, Inc. All rights reserved. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active.
Read Customer Service Reviews of trugym.co.uk | 3 of 14 - Trustpilot Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. It's a public swimming baths not a gym. 0 star! I paid for a year membership and for 3 weeks I was told they were unable to locate my payment even though I had shown a email confirmation and online banking of the payment. The number for the centre was not being answered, neither were emails. Your experience matters. The payments should always come out on the same date each month, unless that date falls on a weekend in which case it will come out on the Friday before. Verification can help ensure real people write reviews about real companies. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! Like a sauna. Was told that membership fees would be refunded pro-rota within 7-10 days which was hasn't happened and was well over a month ago. !What a disgrace. Your experience matters. 2/ showers to cold to use from November to February3/ Inappropriate and vile language rap music on in the gym on several occasion to which I had to ask for it to be turned off as its offensive 5/ Not feeling safe with some of the young males in the pool/ steam room and suffering abuse from them.
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Top gym with great facilities and friendly staff that are always willing to provide support and advice. It was a great gym to start off my journey on becoming the best version of my self. Great gym, always really clean.
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 Companies can ask for reviews via automatic invitations. I think the gym is great but some of the free weight equipment is getting a little tatty and old. TruGym is filled with good equipment and friendly staff. Be proactive by paying attention to the customer's needs and offering help or recommendations . The floor is never cleaned properly and the water dispenser has mild on it. Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. Join the 248 people who've already contributed. Find out how we combat fake reviews. Suggested companies are based on peoples browsing tendencies. Gym classes are good but the automatic showers could come on for longer as Ive yet to meet anyone who can shower in 4 seconds. !Poor service. Anyone can write a Trustpilot review.
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 14 of 14 The gym had closed down suddenly in November 2021 and hasn't provided a refund. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. Harlands (the company that takes care of their billings) have been on watchdog for another gym for cancellation dodging at all costs. I used to be with DW you in Huddersfield then true gym took it over. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! Anyone can write a Trustpilot review. The branch (Chatham) don't even answer my emails now! | Read 21-40 Reviews out of 264 My branch shut down down and I never received a membership refund.
DO NOT SIGN UP THERE TERRIBLE! Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. Cannot believe for a gym that is struggling to get customers, they do not welcome a free training session so that the public can try out the gym. We use an external company to collect, manage and process direct debit payments.
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk so you can relax after your workout. Graham. Most staff are very polite. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. From my experience and many others on the web they dont respond. Completely unresponsive to emails. 2023 Trustpilot, Inc. All rights reserved. Very unprofessional! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. All rights reserved. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . Never in my life have I experience such poor customer service After only a couple of weeks of being a member here the problems started. They definitely must have known about the closure. I find the booking system for classes difficult to work out which is why I havent booked any yet. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. (Hairdryers available, body wash in the showers, 1 lockers that you get back, a private changing room and a disabled changing room) The gym has plenty of equipment and staff are always available, friendly and helpful. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . Verification can help ensure real people write reviews about real companies. Your experience matters.
Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. Lots of equipment to use and is open to everyone. 1/pool too cold to use from me joining in November to February. Good day, I have just renewed my contract after 15 months.
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 5 of 14 managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) we were never told about it and there are no signs of cctv anywhere to warn us. So over all its horrible and unhygienic and I wish there was another only female gym I could go to. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. How many stars would you give TruGym? I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. It goes against our guidelines to offer incentives for reviews. Would definitely give more stars if I could! For businesses Categories Blog. Management is awful only good thing about trugym . I have been trying to contact them for a refund for months and have been completely ignored. Our gyms come with either a sauna or steam room (some have both!) Companies can ask for reviews via automatic invitations. | Read 41-60 Reviews out of 265 Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members | Read 241-259 Reviews out of 259. I was paying double on a different gym and was always having problems but this is miles better. Staff come across rude and unapproachable. These companies sure know how to work the direct debit magic to help themselves and rip of people. They now refuse to refund monies taken. We also ensure all reviews are published without moderation. In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. If you are looking for fluffy towels and a 5 star experience this is not your place. Awful!!! For the price per month, this is a great gym, it has everything u need and more. This is when we could get in the pool from February.
Contact Us - truGym The gym facilities are acceptable but the manager at the Luton branch lacks so qualities needed to manage the business.
trugym customer service - americanuzbekistan.org Now they demanding me aggressively to pay 225 bc of THEIR mistake. I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. Facilities are okay but not worth the hassle, would rather go to a different gym and pay more- total and utter crap! He said he cannot remember the last time he did any training - it has been at least 2 years (and you can tell, the classes are a world apart from other Les Mills classes in other local gyms!!). Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. | Read 81-100 Reviews out of 267 False advertising! We use dedicated people and clever technology to safeguard our platform. Verification can help ensure real people write reviews about real companies. beyond me , they have sullied their name. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. Join the 271 people who've already contributed. Not a problem there are always teething problems. The showers always break down the toilet doors are broken and one of the toilets leaned to the side. This suggests to me that they know they are not up to date. No notice was given to anyone, I went into work that morning expecting to take classes and do my usual daily duties, 3 hours into my shift a team of 8 people were there, the place was emptied of all it's equipment and the owner told us that the gym is closed. But I suppose you get what you pay for. Here are 8 tips for writing great reviews. Management ineffective and ambivalent. The staff are friendly and the gym is very tidy. Training and fitness levels catered for the individual. Staff on the phone where rude and abrupt and not helpful at all. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. 4/ Told on joining in November I could freeze my membership free of charge for the summer. Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. TruGym - Chatham , Kent BranchI stop using the Gym since April 2018 due to relocation , I never got around to cancel my membership. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! i, Be vigilant about their policies. why would you not notify any body ? Save your money, go elsewhere. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Your cars are not safe! We use dedicated people and clever technology to safeguard our platform. i havent seen the gym manager, i dont know even if she exists, just heard there is one. This happened on several occasions making me again not really want to use the pool and steam room. If however, you are looking for somewhere open early to late that has a lot of gym equipment, classes, spin and friendly staff for less than 5 a week then this is your place.The only minus for me personally is that they close at 8pm at the weekends. Awful showers. Also, water little bit too cold sometimes. However the classes was so poor that after a number of weeks I decided to complain about the class as well as another issue (cant discuss here due to a continuing legal case). The company needs shutting down.
trugym customer service I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'.