Using a machine learning data analysis, we determined the following key facts about hospital receptionist job descriptions: The average hospital receptionist job description intro is about 146 words. Source and more reading about lead receptionist jobs: 2021 by Bromundlaw. ), (Tell the potential hires what they should do to apply. Communications skills. This learning should include information about personnel, organization, and service improvement, Ability to work effectively under continuing pressure and possible interruptions, Ability to understand and keep to instructions, whether oral or written, Any previous training on customer service or people management will be an added advantage, Working in similar occupation to have gained experience on the job, which demonstrates possession of the required abilities and knowledge, Having a chatty and cheery personality. Europe & Rest of World: +44 203 826 8149. The senior receptionist represents the organization in a friendly and professional way. Available soon: Digital agency's social media & community optimizer. The lead receptionist also helps in facilitating effective communication between his/her agency and its customers. Team Lead Job Description. A good receptionist is someone who is intelligent and personable and can always help clients or customers. They may also be involved in some other office role such as handling finances, data entry, or accounting. The minimum requirements for a candidate should be detailed in the specifications. A receptionist is a position that requires interaction with customers and is responsible for providing a high level of customer service. Post a Job on Zippia and take the best from over 7 million monthly job seekers. provides administrative assistance to various functional areas of the corporation, including mail and/or courier processing, booking meeting rooms, catering, etc.;. Using the templates, you can rest assured that the structure and format of your Lead Receptionist resume is top notch. These cookies will be stored in your browser only with your consent. The job responsibilities section is the most detailed part of the job description. Please review the list of responsibilities and qualifications. By reviewing job description examples, you'll be able to identify what technical and soft skills, credentials and work experience matter most to an employer in your target field. The duties of a receptionist can vary depending on the company and its key functions. Starting wage: $18/hr. Experience: The job description of the receptionist who works in a veterinary hospital involves providing accurate information to inquiries from clients and other members of the public. The Role of a Front Desk Clerk in an Organization, A Survey on the Function of a Customer Service Representative, The Role of the Customer in a Successful Business Communication, A Simple and Concise Approach to Create a Front Desk Receptionist Job Description. Americas: +1 857 990 9675 Lead Receptionist Job Description Template Our company is looking for a Lead Receptionist to join our team. Answering, forwarding, and screening phone calls. The advantages of being a receptionist are that they work fixed hours and are generously compensated for any overtime. Business Transformation Lead Job Description. He/she will report to the administrator or practice manager and will offer general assistance to the practice team, projecting a positive and friendly image of the organization to its visitors and the public at large, whether in person or via phone calls. A medical receptionist is responsible for maintaining the organization of a medical office, and ensuring that the medical environment is welcoming, calm, and quiet for patients and their families. The receptionist's job could always turn out to be a step towards a more fulfilling career. They also provide general administrative support, such as scheduling meetings, handling transcription, printing, photocopying and faxing, as well as making travel arrangements and assisting HR teams. Some receptionists make a lot of money, and others only make a little bit. Between 2018 and 2028, the career is expected to grow 5% and produce 59,300 job opportunities across the U.S. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Responsibilities for head receptionist Monitor main switchboard, direct calls and/or take messages Monitor reception emails and action accordingly Ensure reception, office and meeting room environments are clean and tidy at all times Administer visitor sign in process and provide site inductions Lead Receptionist Job Description Author: Albert Published: 4 Oct 2021 The Role of a Front Desk Clerk in an Organization, A Survey on the Function of a Customer Service Representative, A Review of Front Desk Receptionists and more about lead receptionist job. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. This position serves as a resource for other staff, problem solves independently and is self-directed. Hiring, managing, and developing the junior administrative team. Job Skills. Lead Receptionist Office Manager Operations Manager General Manager Please review the list of responsibilities and qualifications. If you are strong in leadership, critical thinking and . Responsibilities as a lead may include workflow coordination, problem solving and creating staff schedules. The most common degree is a bachelor's degree degree with an business major. Typically a job would require a certain level of education. Creates new patient packets including letters to new patients. A receptionist checks their voicemail for missed messages from upper management or employees. Hotel Management, Business. A spa receptionist is a person who receives customers to a Spa and attends to their inquiries about services offered in the Spa. Tell us what *you* think of our resources and what youd like to see here in 2023. Their duties include answering and transferring phone calls to employees, sorting and delivering mail to employees and greeting visitors when they arrive for meetings with management or sales staff. For example, managing an industry-specific software system. A receptionist is often the first person customers or clients will speak to when walking through your door or calling your number. They may be responsible for taking inventory office supplies. They work diligently to answer phones and help with other administrative tasks. The median pay for a receptionist is $13.12 per hour. Zippia analyzed thousands of lead receptionist job descriptions to identify key pieces of information you want to include. Below are the most common qualifications needed for a receptionist: Of course, your business may have its own set of qualifications based on your unique needs. Receptionists are typically more hands-on with customers and need to be able to handle multiple tasks at once to keep them happy. Lead receptionists with a Certified Medical Administrative Assistant (CMAA) certification earn more money. Are you sure you want to rest your choices? Receptionist Job Descritption. Multitasking and. Experience with administrative and clerical procedures. - Instantly download in PDF format or share a custom link. Working as a Lead Receptionist? The most common skills on a job description for a lead receptionist are, Find Your Match Instantly Out Over 100 Million Candidates. This role may require working in shifts, so flexibility is a plus. The best receptionists are detail oriented. One of the challenges of being a receptionist is juggling multiple schedules. The legal receptionist, who may also be called legal office clerk, or general office clerk, is an important part of the administration of a law office. A receptionist is often required to think and act fast and prevent any problems that may occur in the line of duty. In today's business world, front desk management is a critical role that oversees the flow of people and products through an organization. They are tasked with managing their office tasks while also answering calls from customers, answering questions and helping visitors locate the correct office. Receptionists are aware of almost everything that occurs in the office. They also have strong communication and interpersonal skills. Ability to multi task. Notify residents of incoming packages. This oftentimes includes performing ad hoc administrative duties as needed. Are you looking for a job as a receptionist? We have included executive receptionist job description templates that you can modify and use. The spa receptionist's job description involves welcoming and greeting clients warmly, and ensuring that they feel comfortable and happy on their visit. She often confirms bookings in writing, using a computer to prepare letters or send emails. Most training for receptionist positions take place on-the-job. A good receptionist has a pleasing personality, is courteous and polite, and possesses a customer-centric approach to solving problems. They also offer a wide range of professional, scientific, and technical services. We also use third-party cookies that help us analyze and understand how you use this website. Monitor main entrance and parking area via monitor screen at Reception area. Responsibilities of a Lead Receptionist: Receive and rout incoming calls. Receptionist job descriptions should match a companys specific needs. You'll see a scenario with Show More Lead Receptionist Education Requirements, Operations and Patient Safety for Healthcare IT Staff. Zippia analyzed thousands of lead receptionist job descriptions to identify best candidates. During the typical day of a receptionist, he or she takes phone calls, schedules appointments, and manages internal and external traffic within the office space. Receptionists are usually good multitaskers who possess a number of different skills that enable them to function effectively in their position. If you're interested in becoming a lead receptionist, one of the first things to consider is how much education you need. His/her job description entails receiving guests and welcoming them in the warmest way possible and answering telephone calls. Announcing clients as necessary. We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. It is easy to customize with duties and responsibilities for medical receptionists, hotel receptionists, and more. They may also feel stressed from their lack of knowledge about the company's products or services. This category only includes cookies that ensures basic functionalities and security features of the website. Employers hiring for the head receptionist job most commonly would prefer for their future employee to have a relevant degree such as are essential for this position. . Top 5 administrative assistant interview questions with detailed tips for both hiring managers and candidates. FILL OUT OUR SURVEY. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. They are also in charge of announcing clients when needed. ZipRecruiter is one of the leading online job search engines, with salariesranging from 24,000 to 32,000. If you are able to do these things, you will be able to become one of the most successful professionals in your field. Manage the calendar. 11 skills that employers look for when hiring a new employee include: communication, leadership, teamwork, interpersonal skills, learning/adaptability skills, self-management skills and computer skills. Digitally savvy. Receptionists who speak more than one language can expect a more generous salary package. Here is a list of the most common responsibilities of a receptionist: Greeting visitors. This detailed guide features a receptionist job description, as well as everything you need to know about the role of a receptionist, average salaries, required qualifications, career progression and more. Strong keyboarding, data entry and typing skills with a minimum of 25 wpm net. The requirements section contains an average of 3 bullets points. The job of the front desk leader is to ensure that all tasks are completed correctly and on time, so that guests can have a good experience. You will take on a rewarding position with an innovative company where hard work pays off and advancement is always a . We will help you to build Now that you've been introduced to the world of Health IT and the important role played by electronic health records (EHRs), we'll focus on other technologies that play a role in maintaining ongoing operations in healthcare. Depending on the degree and certification that a person has, they may be able to become a front desk supervisor or an editor in chief at their own company. It makes your resume more compelling. Sometimes it involves doing many things at the same time, or handling tasks outside of their job description. A receptionist is often used to greet visitors and help them as needed at most companies. Sample responsibilities for this position include: Operate multi-button telephone console. They have good practical knowledge of MS Office, including Excel and Word, and are proficient in English (oral and written). They help with customer service and taking care of all the small tasks that need to be done in order for the office to run smoothly. In terms of higher education levels, we found that 2.0% of lead receptionists have master's degrees. Qualifications for spa receptionist. They train and manage staff, supervise administrative and clerical duties, and address customer complaints and queries. Learn about the key requirements, duties, responsibilities, and skills that should be in an office assistant job description. Medical Receptionist Responsibilities: Greet and attend to patients in person and over the phone. Maintain business inventory such as checking supplies, scheduling equipment, and maintenance repairs. His/her job description entails receiving guests and welcoming them in the warmest way possible and answering telephone calls. When it comes to receptionists, it?s important to have strong technology skills as well as good soft skills and emotional intelligence. Administrative Assistant / Receptionist Job Description, Administrative Receptionist Job Description, Administrator / Receptionist Job Description, Customer Service Receptionist Job Description, Monitor main switchboard, direct calls and/or take messages, Monitor reception emails and action accordingly, Ensure reception, office and meeting room environments are clean and tidy at all times, Administer visitor sign in process and provide site inductions, Collect, sort and distribute internal/external mail and faxes, Coordinate all meeting room bookings, arrange catering when needed and maintain the Board Room, Key liaison officer for building management, Prepare all outgoing freight for collection and general mail to be delivered to the local post box, Order stationary, kitchen supplies, uniforms, special equipment, Manage contacts lists for internal staff, clients and suppliers, Liaise with external maintenance, office equipment suppliers to ensure efficient and timely service, Uses effective customer service skills to meet the needs of the patients, families and the staff to facilitate patient flow, Most tasks will arise and be completed day to day with a very short term focus, however it is important that the incumbent keeps a long term focus in mind, especially in terms of office costs and contracts, Passion for hair and TIGI, and be a strong representation of the brand for those visiting the TIGI studios, Ability to organize and manage numerous tasks at one time and prioritise, To ensure that all Front of House tasks such as visitor pre-registration, To expedite the satisfactory resolution of any problems that may arise, Forecast visitor footfall and determine supply levels required to manage the service, May be required to cover security duties during periods of absence, Must carry, or be able to obtain, a valid SIA license, To undertake any other duties commensurate with this role as determined by the Facilities Manager, Meet and greet all visitors with a warm and professional welcome, Liaise closely with other departments Maintenance, Catering, HR and Marketing Events, ensuring accurate communication takes place, Catering- Order and maintain tea, coffee and dispensable for the client refreshment bar, Assist and support the Admin and Executive Assistant teams in liaising with executives, provide phone and diary cover during absence or meetings, Flexible - You may be asked for example to work in the post room or to assist with meeting room set-up, Time keeping - Be on time to start your shift/working day, Previous experience in leading/supervising a team, Experience of working with hotel/spa booking and scheduling software is desirable, Genuine interest in holistic spa philosophy, Committed, enthusiastic, organized and customer focused, Act as a first point of contact to welcome all visitors & staff on arrival & departure, informing all relevant staff members of their guests arrival, Receive & book all meeting room requests, ensuring any refreshments or equipment requirements are provided and to ensure the rooms in general are kept to a high standard at all times, Receive & sort all incoming mail & deliveries, swiftly notifying all relevant recipients / departments of their arrival, Ensuring all out-going mail is prepared and ready for collection by Royal Mail, FedEx & DHL each day by their respective deadlines, Book any courier requests as required from Head Office & across our London shops, ensuring swift & accurate tracking updates and completion check off, Assist and support with department requests such as training events & presentations, setting up spaces and any additional requirements as needed, Assist with our seasonal selling campaigns, overseeing service delivery of our external caterers, ordering supplies, and liaising regards menu choice and feedback, Carry out scheduled Health and Safety procedures including but not limited to, Record and process the weekly timesheets for the LHQ and CMDES department, Monitor the visitors book and to be aware of the locations of all visitors to the building from security and health & safety aspect, Keep records of all security passes and key fobs that have been issued and administer the key fob door entry system, 5 GCSEs, grade A-C, including English and Maths or equivalent qualifications, At least 3 years experience in Reception duties, including managing meeting room calendars and incoming and outgoing post, Confident managing high volumes of visitors and VIP guests, ensuring excellent service at all times, Maintains an effective operational flow by communicating patients status to appropriate team members and keeping patient apprised, Provides education as necessary to patient regarding test locations, patient portal use, and follow-up (non-clinical) actions, Respectfully but firmly requests co-pays and/or outstanding balance at time of check-in, Ensures cash control by collecting, processing and balancing funds in the practices designated system and documents properly per AHMG guideline, In the event a minor, aged 16 or older is selected for the position, their continued enrollment in high school, trade school or college constitutes equivalent, Answer and direct telephone calls received through main directory, Ensure that appearance and condition of main reception area is maintained, Coordinate messenger scheduled deliveries to and from reception desk, Experience managing / leading the front of house department within a hotel / health club setting, Proven experience managing, motivating and training team members, A passion for customer service and exceeding guests expectations, IT literate with experience of placing / receiving product orders, Acquisition and maintenance of our GUESTs, Meet and greet all GUESTs with a friendly and welcoming smile, Manage the main reception area at HMH headquarters in Boston, maintaining a warm and inviting environment for employees and visitors alike, Liaise with employees who are expecting visitors, Answer telephone calls to the Boston headquarters main line, directing callers courteously and effectively, Administrative and communications support for the HMH executive team and Corporate Affairs department as needed, with tasks that may include but are not limited to scheduling, event logistics, organizational tasks, writing, design and other activities, Friendly disposition with excellent communication skills, Deal with GUEST queries and requests and arrange assistance as necessary, Prepare GUEST folio and check GUEST out upon departure, Operate a switchboard and direct incoming calls, take and relay messages, execute wake-up calls, Will be required to take live booking enquiries and also follow through with the hotels reservation procedure, Complete various aspects of Front Office administration as directed.