gotrax scooter troubleshooting

0000013506 00000 n Use a can of compressed air to clean out any dirt and debris that may be stuck in there. All I've done is adjust the brake pads to prevent rubbing. GoTrax GKS: Specs. If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! Now you are finished and ready to test your work. There are many possible reasons why your Gotrax hoverboard is not balancing. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. Please Note, some electric scooters share error codes. If it's not been used for a while, it might need charging. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. You will see the LED lights start to flash. The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. Visit the Gotrax . Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. Circuit breakers are usually on the outside of the scooter. If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. For example, only standing with one foot on your hoverboard can cause some models to beep. Take care of your ride so it can take care of you. When it comes to hoverboards, the magic fix-all is called recalibration. E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. error: Make sure all connections are secure and there arent any exposed wires or noticeable burns. ESn^;*43x"Ir~\+RCe&1OkX2G0Y=wIdiFS When the battery is fully charged it will change from red to green. Turns on but shows zeros no matter what. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. 0000001330 00000 n GOTRAX Scooter | GO TRAX Electric Scooter - USA Official Website This scooter is giving a E3 Error code and the manual simply states to replace the console. Beeping can also indicate uneven pressure on the hoverboard sensors. Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. If your Gotrax hoverboard will not turn back on you are experiencing an issue. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I will come back and edit the post if I experience anything that you've listed. Test The Battery Pack On A Scooter That Runs. Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. Roller Blades/Bikes. 0 - Normal StatusE02 - BrakeE03 - Power Assist sensor failureE06 - Cell Under VoltageE07 - Motor FailureE08 - Handlebar FailureE09 - Controller FailureE10 - Communication reception failureE11 - Communication sending failureE12 - BMS Communication failureE13 - Headlight failure. If still showing error code, contact Customer Support for assistance. Worse issue if in a crowd or on road and people behind you don't expect you to slow down. If you run into any issues I recommend reaching out the customer service/ technical support for further assistance. It goes fast and I can go up big hills . Find low everyday prices and buy online for delivery or in-store pick-up. What if the part I ordered did not solve the problem? GoTrax V2 Not Working : r/ElectricScooters - reddit.com `f25Jz>`lf(< @%-vCN GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. Check which of them the problem is and get it fixed immediately. When you plug your charger into the wall, the indicator light will turn green. This is the best method to factory reset GOTRAX GXL V2. 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. Scary at first. Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). So frustrating. 0000007190 00000 n Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Here are some of the problems we have experienced separated into what we believe are minor and major issues: If you are having issues, please reply here and/or message me. 51 reviews. If you have done these things, but are still having trouble, please contact customer service. In this video we take a look inside a GoTrax G2 Scooter. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. Gotrax recommends 3-4 hours for charging time. Reply, How can I change the Inner tube on the gotrax, bossmanron747 - Gotrax Gks Electric Scooter : Target Help with GoTrax XR Elite Issue : r/ElectricScooters - reddit If the unit has a brake cable running to the hand brake, you will need to disconnect the line before proceeding. I err on the conservative side, and would rather "under charge". Home. Find your product below and click the link to be directed to the specific information for troubleshooting. Fix Water Leaking From Air Conditioner. In either case, bring it back to wherever you bought it for further assistance and warranty coverage. If your Gotrax hoverboard will not turn back on you are experiencing an issue. Power on your scooter and take it for a test drive. 0000047449 00000 n Check Out Our Guide! I have given up on this company doing the right thing. When the scooter is powered on, press the power button 3 times to switch the speed unit display. Thank you GoTRAX for fixing my 7 year olds birthday gift! This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. Learn more about your GOTRAX from full overviews and specs to troubleshooting. 0000000696 00000 n 0000002987 00000 n Take off the console and pull out the battery, checking all the connections. The motor does make some noise when first accelerating but goes away. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. You can recalibrate your Gotrax hoverboard by following the instructions above. This issue is new and is being looked at now.. Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. . Gotrax Apex Pro Commuting Electric Scooter - Black : Target Reply, Took mine to the local bike shop. I requested a refund. Next, check to see if there is any damage to either end of your scooters charging cable. Recommended rider age . Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. Is a fire hazard. Now i have error code 30! Shop GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 Max Speed Black at Best Buy. 0000017087 00000 n Codes often have simple solutions and we are here to assist. You can recalibrate your Gotrax hoverboard by following the instructions above. To power the headlight on or off, press the red button for 1 second while the scooter is powered on. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! To power the scooter off, press and hold the red button for 5 seconds. When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. I tried these fixes and the problem got solved. GoTrax G2 Scooter E3 Error Troubleshooting - Part 1 - YouTube Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. If your Gotrax scooter wont turn on and your battery is fully charged, check that your power board isnt damaged. Took 8 business days to fix (total of 11 calendar days). On that same hill last week I got about 16 top speed. The GOTRAX Electric Bike Troubleshooting Guide Set the battery to the side for disposal. GOTRAX - F5 Electric Bike. 30-day money back and manufacturing warranty.Please don't hesitate to contact us if you have any problems. How to restore default settings on GOTRAX GXL V2. GoTrax electric scooters are a popular choice for commuters, recreational riders, and kids alike. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. This electric scooter comes with an updated, brighter headlight and a larger LCD screen. If only one device doesnt charge when plugged into a wall outlet, it could be an issue with that specific device or with its battery. 0000009925 00000 n 0000003486 00000 n When the battery is fully charged it will change from red to green. Scooter Does Not Run : ElectricScooterParts.com Support All rights reserved. This was fixed with the company sending a replacement tire. Has seemingly chose to simply respond but not take action (i.e. Some scooters need to be pushed to walking speed before they will turn on - this is a safety feature to prevent them from being accidentally started by leaning on the throttle when not riding the scooter. Gotrax GLX V2 Folding Issues | Fix for Opening or Locking Issues By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. I requested a refund. New Safe Step Technology - Both feet must be placed on the . Here is a link to find the manual for your Gotrax hoverboard. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. You can now turn your hoverboard back on.*. My GoTrax (about 5 months old) started acting weird today. E02 - Adjust your brake calipers so that they operate effectively. If the unit has the handbrake, now is the time to reinstall the brake line to the hand brake. So in short. The GKS features 6" Solid rubber tires that absorb vibrations making a glide effortlessly on cement or paved roads. Frequently Asked Questions - GOTRAX Official Site Here is a link to find the manual for your Gotrax hoverboard. Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. Remove the footplate to access the batteries and wiring harness and visually inspect every connector to make sure it is attached. Disconnect the brake lever switch connector from the speed controller. Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty . First, plug in your charger and make sure that it works before continuing. bay_blade2000 3 yr. ago That's not what I am saying at all. Can you please tell us how we can improve this article? A fully charged battery will have between 36 and 42 volts. Save my name, email, and website in this browser for the next time I comment. If you can not grip the top with your fingers use a pair of pliers to assist you. The GOTRAX Electric Scooter Troubleshooting Guide If the battery is fully charged, then the issue is likely with the motherboard or wiring. Tighten the screws firmly. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. Entice customers to sign up for your mailing list with discounts or exclusive offers. Entice customers to sign up for your mailing list with discounts or exclusive offers. GOTRAX. Electric Scooter and Bike Troubleshooting Repair Manual - Motor Does Choose from Same Day Delivery, Drive Up or Order Pickup. Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Thus can not charge scooter. Therealjondotcom 3 yr. ago. Troubleshooting Your Ride - GOTRAX.com For example, only standing with one foot on your hoverboard can cause some models to beep. 0000006755 00000 n Visit our Battery Pack Load Testing Guide. I didn't realize my tires were about half the recommended psi. This is a few specific actions that act as a reset for your board and can fix many common issues. What did the brake pad rubbing sound like? It's Sept 21st and my issues are still not resolved nor are my friend's issues (from the beginning of the thread). Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time. Make sure the petals are level with each other and on a flat surface. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. Problem 1: Electric scooter losing Power The first thing you should do is check the battery. Hope you find this video helpful and thanks for watching.Amazon Link to Similar Thumb Throttle to GoTrax G2 if needed:https://amzn.to/3H2eND8Amazon Affiliate links to some of my favorite Tools/Items if interested:Any links you click on helps support the Channel and I greatly appreciate it!Link to DeWalt Cordless Gyroscopic Screwdriver if needed:https://amzn.to/311yacxhttps://amzn.to/35TETZBLink to DeWalt 8V Battery if needed:https://amzn.to/3r9ZiB2Link to TOMLOV 7\" Microscope if needed:https://amzn.to/3GRgOCULink to Andonstar 407 if needed:https://amzn.to/30m3otPLink to SKIL Screwdriver if needed:https://amzn.to/36UgtgvLink to 200MHZ Rigol DS1202Z-E scope if needed:https://amzn.to/35UVTLILink to Aven Soldering Iron if needed:https://amzn.to/388aVziLink to Weller 200W Iron if needed:https://amzn.to/30nzhT2Link to Hakko Iron if needed:https://amzn.to/36TDWyvLink to 858D Hot Air Station if needed:https://amzn.to/2NnBsR2Link to Desoldering Gun if Needed:https://amzn.to/2SOTVIMLink to M12 Cordless Soldering Iron if needed:https://amzn.to/35XiFCpAmazon Link to Heavy Duty OLFA knife with Locking blade if needed:https://amzn.to/3EjiYZwLink to Board Holder if needed:https://amzn.to/3881akALink to Flexible hose arms for helping hands if needed:https://amzn.to/2TpkuFCLink to Extra Long Security bits if needed:https://amzn.to/2No9gxhLink to Uni-T 0-30V 0-5A Power Supply if needed:https://amzn.to/2u3euaULink to Similar to Drok DC-DC Converter if needed:https://amzn.to/3eUJZYkLink to GM328 if needed:https://amzn.to/30rBFrJLink to Drok 5A DC-DC Converter if needed:https://amzn.to/2O6ZGT7Link to Yeeco 5A DC-DC Converter if needed:https://amzn.to/3egOi1XLink to WD-40 Contact Cleaner (Plastic Safe):https://amzn.to/2Yjo6e5Link to 150W Electronic Load Tester (Capacity Tester):https://amzn.to/2NZ4fz5Link to Longrunner Component Tester if needed:https://amzn.to/3lXrZ1vLink to FlirOne USB C if needed:https://amzn.to/36VX1jniOS version:https://amzn.to/2NqAP9qLink to Rigol DS1102E Scope if needed:https://amzn.to/35UVLvILink to 3/4\" Heat shrink if needed:https://amzn.to/3bxqoMDLink to 1\"x 36yds Kapton Tape if needed:https://amzn.to/2RH67ybLink to 3M 69 3/4\" High Temp Glass cloth tape if needed:https://amzn.to/3fBt3Xz--------------------------------------------------Link to MESR-100 if needed:https://amzn.to/2RkcfbdLink to BK Precision 879B if needed:https://amzn.to/36Q2Y1gLink to Atlas ESR-70 if needed:https://amzn.to/2QR1z4WLink to Atlas DCA55 if needed:https://amzn.to/2RhrcuPLink to Fluke 376FC if needed:https://amzn.to/30w1uqRLink to Andonstar 302 Microscope if needed:https://amzn.to/38hMO1dLink to Smart SMD Tweezers if needed:https://amzn.to/2TTkkcrLink to 30A Battery Protection Board LV Cut-Out if needed:https://amzn.to/3w0wxuB---------------------------------------------------Link to DM18RL Adapter for Ryobi Tools if needed:https://amzn.to/30mVaSjLink to Yeeco 75W DC-DC Converter if needed:https://amzn.to/2NGOAB9Link to M18 Adapter W/USB if needed:https://amzn.to/2uPhgBeLink to XT-60 Connectors if needed:https://amzn.to/384nGe2Link to AST Labs Heavy Duty Jumpers if needed:https://amzn.to/2FRRdviLink to Tite Reach if needed:3/8\" only: https://amzn.to/3ab8U7a3pc set: https://amzn.to/2sqU77p Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Apr 15, 2021 By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. If the battery is fully charged, then the issue is likely with the motherboard or wiring. Learn more about your GOTRAX from full overviews and specs to troubleshooting. The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. I try and ride economical to maximize range and durability. The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. . You may need a replacement battery if your current one is faulty or has sustained physical damage. This is an internal issue and the bike should be sent back for repair. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). Gotrax Apex XL Electric Scooter, 8.5" Pneumatic Tires, Max 15 Mile Range and 15.5Mph Speed, Bright Headlight and Taillight, Aluminum Alloy Frame and Cruise Control, Foldable Escooter for Adult . Codes often have simple solutions and we are here to assist. New comments cannot be posted and votes cannot be cast. 0000001444 00000 n From loose power cables to defective charging ports, theres always a solution to make your Gotrax scooter start charging again! If the scooter is off but still takes off, this means that the control box is damaged. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. Gotrax XR Elite Electric Scooter, 18.6 Miles Long-range Battery, Powerful 300W Motor Up to 15.5 MPH, 8.5" Pneumatic Tires, UL Certified Adults Electric Commuter Scooter 1,360 $52999$629.99 Join Prime to buy this item at $445.19 FREE delivery Thu, Feb 16 Small Business More Buying Choices $369.11 (4 used & new offers) Amazon and the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. I had my second issue within 17 business days of receiving the scooter. As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. Back wheel brake mis-aligned. Amazon.com: Gotrax Scooter Parts Front wheel cover scraping wheel - easy fix but annoying. Entice customers to sign up for your mailing list with discounts or exclusive offers. Sometimes due to old age an electric scooters battery pack will need to be recharged before the scooter can be tested or operated. Install the locking hook and the two screws into the head unit. Always be sure to consult the . E03 - Change speed settings or gear. Troubleshoot common issues with your gotrax hoverboard with our handy guide. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter.