Plus, I never cleared any cache the entire time I had the stick. Why Does My Fire Stick Have a Black Screen? A working Fire TV Stick is great, but its useless without your favorite media streaming apps. Still nothing. Same problems- drops app in middle of program and remote navigation is incorrect at times. First, you can uninstall and reinstall the app; then, try restarting the device. Step 7: If clearing the app cache and data does not solve your issue, attempt to reinstall the app. No issues until about a month ago. They suggested I buy a new fire stick since the warranty expired 3 months after I purchased it. It wont even let me try to reconnect my Wi-Fi. 03:09 PM Please assist. 15-06-2022 Paramount+ has been problem for 6-8 weeks but this week its Disney too. It lasted almost 2 years. Its brand new, the previous one also did the same thing, Amazon offered 15% discount. You can try restarting your WiFi router as well. If your Amazon Fire TV Stick is not connecting to your WiFi network, then the first thing to try is restarting your WiFi router. Step 2: Release the buttons and wait 60 seconds before continuing. I tried powering off for several minutes and then start again. I am having the same problem. STV Help and Support. Step 3: Open the Fire TV app and select an available device . If you are not receiving newsletters, please check your spam folder. Now its saying FireTV with three dots at the bottom of the screen. If I hold down the two buttons on the remote for too long, a red light on upper side of remote starts to flicker. Hi@Maz6 yes ,the app is available on a Firestick. Just the Amazon logo. Finally, check that your WiFi router is compatible with your Fire TV. 08:07 PM Nothing is working. Yes Depending on the Fire TV device, that includes streaming movies and shows from Netflix and Amazon Prime Video, podcasts, audiobooks, Alexa voice feedback, system sounds, and audio from local TV networks. Doesnt fix the issues. Step 1: Navigate to the Fire TV Stick Settings menu and select 'My Fire TV' option. Gripping drama box sets, eye-opening documentaries, true crime and classics like Taggart and High Road. Were going to look at the seven most common problems that Firestick users experience. Let us know if you liked the post. I cant figure out why. Upgrade your lifestyleDigital Trends helps readers keep tabs on the fast-paced world of tech with all the latest news, fun product reviews, insightful editorials, and one-of-a-kind sneak peeks. If your Firestick is completely unresponsive, then you can restart it by unplugging it, leaving it for about 10 seconds, then plugging it back in and allowing it to boot up. It is not what it is crazy led up to be. Changed batteries but when buttons pushed nothing happend, Same here remote wont connect at all no wb, Mine isnt either worked great last night now nothing wont even turn on. When screen mirroring my phone the tv screen freezes up. It says home not available. If you select a show to watch, it plays for a couple of minutes, then display a message Internet connection error. If youre looking for a blanket answer for how to fix an issue with your Firestick, the best course of action is to restart the device, either in the settings or with the remote as described below. Thanks, mine is doing the same. 01:55 PM Could it be related? Step 8: Within 60 seconds, the remote should reconnect with your Fire TV Stick. To provide the best experiences, we use technologies like cookies to store and/or access device information. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. If you turn your Fire Stick on and it sits on the logo loading screen, wait at least 10 minutes to see if the issue resolves itself. Step 6: When your Fire TV Stick restarts, youll need to set it up again. Step 2: If your Wi-Fi network doesnt appear at all, make sure that your Fire TV Stick is in range and that other devices arent having the same issue. 17-06-2022 Youre the only one who gave any info on how to fix! A select number of Amazon Fire TV devices now support audio streaming to hearing implants, thanks to a partnership between Amazon and Cochlear, the world's largest provider of hearing implants. I kind of thought that was the reason because it worked perfectly fine when there was no snow! If your Amazon Firestick is not working, take a look at this troubleshooting guide to help you quickly get back to watching your favorite streaming content. It just blinked out in the middle of a program, and nothing I do works. The next morning it would only give a blank screen. A Fire Stick not connecting to Wi-Fi is a common cause of apps and content not loading properly. Then, sign back into the network to reconnect to it. 17-06-2022 It will turn the tv on but wont navigate to do anything else. Media streaming services occasionally go down due to server issues or for maintenance. If your remote is using fresh batteries and the restart command isnt working, then you can restart the device by simply unplugging it and letting it sit for about a minute before plugging it back in. mine has gone down tonight for 2nd tv. Amazons Fire TV Stick is one way of accomplishing such a task, but it isn't without its problems -- as with any other electronic device. Then bought a new extender and power cord. What Causes Amazon Fire Stick Loading Problems? Holding down the select play/pause does nothing. You can watch the video or follow the instructions below: The STV Player app already installed on your smart TV. You may need to re-pair your app remote with your Fire TV Stick if it is not responding. Possible YouTube app problem back again, plus internet speed different on Samsung TV vs iPhone and MacBook on same WiFi network. Very disappointed!!! Its unlikely that they arent compatible since the Firestick can use almost all 5 GHz and 2.4 GHz networks, but very old routers might have a problem connecting. Once youve allowed your router to restart, run a speed test on another device thats connected to your WiFi and see if the results are what they should be. That was over 2 hrs ago. in, Thanks James 4578 Guess Ill just have to do without on this telly. We are aware some users are being directed to the Personal Details page after signing in or clicking on content. Search our help centre for help with out web site, Mobile apps or TV apps. Thats my issue as well. Step 5: Select the app you are having an issue using. This email address is currently on file. What do I do? Because frankly I dont trust that buying a new remote is going to fix the problem. No reset on the stick that I can see! If things still arent working, make sure that both your Firestick and the device youre trying to mirror from are connected to the same WiFi network. My firestick comes on but when I get to home page and try to navigate between items, it takes off on its own and will not let me open any app. Copyright 2007-2020 STV. does not work if a change in weather example snow or cold, If the fire stick does not work in Canada with our winters, then please do not sell it here. Also, have you tried a Smart Hub reset of the TV? have noticed that problems have started on over the last 2 days. The best soundbars 2023: which should you buy? Duh! Enter the following fields; first name, last name, create a password, date of birth, Step 4: Follow the on-screen prompts to complete the process. If still issues possibility support has been withdrawn though previous information was that it was compatible with 2013 sets (which your model is), https://www.digitalspy.com/tech/a484525/stv-player-now-available-on-samsung-smart-tv/ Help guide herehttps://support.stv.tv/support/solutions/articles/2000007702-which-platforms-are-supported-by-stv-pl 17-06-2022 Select Settings > My Fire TV > About > Check for Updates to ensure you have the latest version of the Fire Stick's operating system and apps installed. Well it sounds like everyone is having the same problems that Im experiencing all its doing is rebooting and it has fresh batteries, very Very frustrating, wish someone could help me fix this problem. Product features. Step 3: Open the Fire TV app and select an available device. Looking at all these comments they are all recent. LG released its own twin-laser-based projector TV back in 2019 and the technology has improved a ton since. Put my tv remote back where its suppose to be to watch tv hoping keeping it unplugged over night would fix it. Prior to trying to watch the mentioned program the fire stick worked fine! Check the Fire Stick remotes batteries. Thanks! Same problem. You can reset your Fire Stick to its factory settings via Settings > My Fire TV > Reset to Factory Defaults as a last resort. Thats a storage issue?!!! Many devices will work even when this setting isnt turned on, but if youre having trouble connecting, clicking on this button in the settings can help sort things out. Im sitting here staring at a tv that looks like its off! Poor fire stick device. UE46C5100 - MainBoard has been changed. If you have issues using the Fire TV app, begin by ensuring that you are connected to the same Wi-Fi network as your Fire TV Stick. It lets hearing implant users hear a variety of audio content. If your Fire Stick is not connecting to the internet while using a specific app, switch to another app to see if the problem is app-specific. I dont have this issue with Chrome. Follow the instructions to sync video and audio output. Step 1: If your Fire TV Stick doesnt turn on, make sure that the remote has fresh batteries and that it isnt the issue. Ugh!! Plus watch STV and catch-up on missed shows (if you live in our broadcast area) Im in UK. Ive tried everything as well. Mine arrived yesterday and is stuck Downloading the latest software. Step 3: If you are using an HDMI cable or extender, try connecting the Fire TV Stick directly to the TV to see if it may be causing the issue. Note: On older first-generation Fire TV Stick remotes, omit holding the Back button. No problem. To pair a remote to a Firestick head in the settings, select the add new remote button, and then hold down the home button on the remote for about 10 seconds. Depending on which of these issues youre having, your most likely fix will change. 1 Firestick and I get issues daily. I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions. Step 2: Ensure you are connected to the same Wi-Fi network as your Fire TV Stick. The home screen never loads. 2 TVs have no volume control with the Firestick and another one simply gives me an Amazon logo, center screen. Is that the problem? I hope Amazon comes up with an answer soon. Not consenting or withdrawing consent, may adversely affect certain features and functions. However, if youre experiencing issues with your Firestick not working, this guide will help you out. How do I link my smart TV to the STV Player? Test your internet connection. It seems there are a flurry of the same problems just now. Pretty frustrating, can anyone help please? Been rebooting it and trying all the suggested options. Experiencing this on three different tv models and brand new fire sticks on two of them. Plug the Fire Stick into an open HDMI port on your TV, and then set your TV to the correct input. It started with buffering and now it says network disconnected. May change to ROKU. Sounds good to me! Unpacked the Firestick and set it up correctly. Doesnt even give me a menu to select from. However, there is a fair bit of overlap when it comes to some of these problems. So obviously the fire stick as a whole is having major issues. My Firestick is stuck on the black screen with logo??!!! It takes me a good 5 minutes to turn on my tv. You tell me I'm using an ad blocker - how do I switch it off? When you've tried everything else and your Fire Stick is still not working properly, you can restore it to factory settings and set it up again as if it were brand new. Ive tried everything from disconnecting everything but nothing happens. Mine is stuck downloading an updated. Problems like an Amazon Fire Stick not working, a black screen showing instead of media, and apps not loading properly are often occurring because of out-of-date software, internet connectivity issues, or an insufficient power supply. postcode and select your marketing preferenceand then click join STV. I an only get a flashing screen. Amen, I have the same problems with the fire stick. Tried new batteries, pressed select and play, etc. 2023 Guide to the Privacy Shield Replacement. If you dont want to use the physical Fire TV remote to control your setup, you can also use the Fire TV app. My fire tv asks for registration after several days being registered. The Android app is only available for use on Phones and Tab Why am I being taken to the Personal Details page on Log in? Not sure what to do now. 17-06-2022 I have the perfect fix, have had nothing but problems with fire stick, switched to roku, life is good. Eventually I will get the frown cloud. Thanks! Then did all of the above nothing worked. I cannot get past the installing updates as well. in. Nope! Amazon Firestick Not Working: 2023 Troubleshooting. Keeps scrolling rapidly by itself. The first time I unplugged and replugged it in it let me get to the set up and then just wouldnt connect to wi-fi but now after resetting the router and trying it on another tv (where another fire stick is working fine) I cant get past this screen. There is sound on start-up when Fire Stick first appears on-screen, but not after that. Finally, if either device isnt up to date, it can cause Fire Stick mirroring issues, so make sure to check for updates on both the Fire TV and your other devices. https://support.stv.tv/support/solutions/articles/2000007702-which-platforms-are-supported-by-stv-pl Samsung Frame QE55LS03AAUXXU hard disk no content found. Scroll to the right and select the option that says My Fire TV. ad-blocking logo with the letters ABP in either your address bar of your web browser or at the foot 04:32 PM May have something to do with updating the phone to Android 12? If you have a device that supports Chromecast or AirPlay then the mobile apps can use this to cast to bigger TVs. Step 2: Scroll to the bottom of the menu and select Restart. Do the total did a total reset now its saying fire stick not able to update so it wont let me connect to restore after years of use no problems its all of a sudden Ive reset 50-100 fire sticks before never had this problem. This Fire stick seams to only work smoothly with Amazon Prime. Please HELP, I bought a new one and after one day its doing it too, Ive had the same problem with both my TVs, after the upload, black screen only so I cant check or make changes, both became black within 24hrs of the update now useless. TV thinks my Roku is an Apple TV - how to change? I dont care if some people think Im a conspiracy theorist but seriously, there are SO MANY PEOPLE right now and all this month that are suddenly having the SAME PROBLEM with their remotes!! Copyright 1995-2023 All Rights Reserved. Can u help. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Now wont initialize no matter what is done. Tied to watch Paper Girls and the tv screen went black, told me I had no wi-Fi connection, which I did and couldnt get out of the screen. Only had the tv for 6 months. The joy of watching TV went away when none of my HULU channels worked without delays and stopping, sooo not worth it. They dont have complete knowledge. It has done this since I got it. It is very convenient having tested . 10:30 AM Click on the 'Join STV/Sign in' button. Step 3: Select Restart to confirm the action. This cleans up the temporary files stored on its storage and helps you start afresh. Try updating to this through Home > Settings > Support > Software Update > Update Now. No more black screen! This just started on 3-19-2022. If your TV isn't up to date, you'll be able to download the latest software version, which could restore your . Usually, the easiest way to do this is to unplug the router, let it sit for about a minute, and then plug it back in and wait for it to go through its boot-up process. All I get is a flashing screen. Step 4: Unplug your Fire TV Stick from its power source and wait 60 seconds before continuing. is there a way to fix it for good? Very frustrating as I have to reboot the stick. Loaded just fine. Why you should buy the Hisense 120-inch L9 Series TriChroma Laser TV All rights reserved. Mine is doing exact thing. 09:06 AM I tried new firesticks & remotes & batteries - last edited Could we take the model code and software version of your TV? I think Amazon put out some shit OS that screwed so many devices. I have 3 tvs with Amazon Firesticks, One tv has no picture, only sound, some strange channel. Will not purchase again. Gets to grayed out profile icons. Once you plug it back in, you should see the Fire TV logo as the device boots back up. The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Not sure what Fire TV device is right for you? Theres a way to do a soft restart (whatever that means) you press the enter button and the pause button at the same time. Step 1: If your Wi-Fi doesnt seem to be working, first make sure you are connected by heading to the Fire TV Home screen, then selecting Settings, and then Network. You purchased a Fire TV Stick to watch your favorite content, not the logo! This will require you to go through the entire setup process again and potentially reinstall any Fire Stick channels or apps you had but it will have the best chance of fixing any stubborn issues. STV Help and Support. I realized it was not my fire stick it was that particular TV so I rebooted my TV and my Fire stick is working fine. That solved my problem. Step 6: Reinsert your remotes batteries. Wtf? Step 3: Select an app that's not loading on Fire TV Stick.. How did you fix this ? 03:45 PM my firestick is 6 months old and has stopped working, Ive tried everything. When I was able to get in I removed some apps but still it reset again. Step 4: The same idea goes if you are using an A/V receiver make sure you are on the correct input, or try plugging the Fire TV Stick directly into the television to see if the receiver might be causing the problem. If it's not turned on, the Fire Stick can't do anything at all. Step 2: Navigate to Applications > Manage Installed Applications. If you are having this issue we would Look the for the red 7. You can get cheaper deals if you sign up for longer than a month but that all . Its stuck on the updating screen and I factory reset it twice. Casting content to a Fire Stick from a smart device or computer can require extra work. Step 2: Ensure you are connected to the same Wi-Fi network as your Fire TV Stick. Help. This, too is a new development. * Android devices that are older than Android OS 4.2 (Jelly Bean) On your hunt for a new TV, you've probably read up on QLED and OLED technology, but what about laser TVs? I tried restarting the device and unplugging it from the tv again nothing happened. 11-01-2022 If nothing else works, a factory reset will completely wipe the device but fixes many issues. I wont buy a new one as all of my tvs, are now smart, but, I absolutely LOVE my firestick bc I simply say a movie, and poof, there it is. I removed the extra extender cable that came with it and connected directly to the hdmi port it reboot and now everything is working for now!!!! Turned on/off the TV. Its still not exactly cheap, but this 77-inch Sony OLED TV is $300 off. So, I turn on whatever in the evening, and remove the batteries. A restart can fix many loading issues and the black screen bug. Copyright 1995-2023 All Rights Reserved. Right John! If you need assistance, please feel free to follow our guide on setting up an Amazon Fire TV Stick for the first time. They recommended to buy a new one. It looks like we are all having issues this month. If you've replaced the batteries, make sure you're within range, and if the remote still does not work, you may need to restart the Fire TV Stick with the following steps. A Fire Stick having a black screen or not displaying any image is often the result of selecting the wrong HDMI input on the TV. But, I've had it confirmed: it's no longer possible to support the latest requirements of the STV Player on 2011-2014 (D range to H range) models due to technical limitations, and so it's been removed. Im so frustrated, considering going back to cable instead of streaming. Reading, learning, fixing stuff, volunteering to help others, etc. Ive done everything still not working.. fed up. Did u get it to work? Step 3: If your smartphone or tablet cannot find the Fire TV Stick, ensure that they are both on the same network and within 30 feet (10 meters). Using the reset to factory defaults button at the bottom of the my Fire TV tab of the settings will completely wipe the device but will fix many persistent issues. Use a direct power source. Our Services use cookies to provide, analyse, improve and personalise your experience and to show you ads based on your interests.