.js-responsive-image { I am currently a very dissatisfied customer. Top of the Page, If I want to mail a payment , what address should I send it to? Your order will be shipped from Kay.com to the KAY Jewelers store of your choice. color: #515666; 23 reviews of Kay Jewelers "Came in to buy a xmas present for Mom. I walked inside kay Jewelers inside First Colony Mall in Sugar Land Texas , The assistant manager is discriminating people by the way they look. the sales lady was VERY NICE AND POLITE enjoyed working with her, Very pleased with service the trough knowledge of all items in store and was treated respectful by Bri Garza leaving a very happy customer. Friends told me not to shop at Kay, overpriced and jewelry is poor quality. I would like to receive my e card immediately. I called and talked to three different managers three different times. Above all, provide memorable customer service to clients and workers according to our top-notch service standards. Kay Jewelers competes in Retail industry. She lives out of state so I ordered online in her name and shipped it to her. I asked to return them and Share your photos and videos with others to prove the truth of your words. I've already spoken to the store manager, I do not want to speak to him again. Immediately receive the case number. Return and Exchange PolicyIf for any reason you are not completely satisfied with your purchase, we will gladly accept your return or exchange for 60 days from the date of purchase. I would also like a copy of the transcript from my phone call on June 10, 2022 with Theresa. Suggest avoid at all cost. Do Kay Jewelers Increase The Credit Limit? We're Available. Please see our return/exchange policy Explore a wide variety of the world's most classic ring setting, available in a variety of design options. They will only take your money and never fix your jewelry properly. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. I absolutely only shopped at the Kay's in Clarksville Indiana because of Chris the store manager was great to work with. Also got a gem of a gift for Mom. Mon. In total, there are 3 ways to get in touch with them. In case you didn't realize there was an alternative, the best phone number for Kay Jewelers customer support is 800-527-8029. Top of the Page, Can I return a special ordered item? Privacy Policy. Sorry I didn't listen to my friends. It's a wedding band. 10 days later I have nothing. The Extended Service Plan furnishes labor and parts necessary to maintain your merchandise in usable and wearable condition provided such service is necessitated by merchandise worn during normal conditions. Sign in to add more and ensure your Favorites will be available on all your devices. After 30 days, your order will be returned to kay.com and your method of payment will be credited. Top of the Page, Do you offer any warranties on your merchandise? This company is HIGHLY UNPROFESSIONAL. The release is me agreeing not to make any negative comments on social media and that we have resolved any issue amicable. Very disappointed with kay. Customer Support Phone Number: 1-800-527-8029. Do not buy from them. The diamond came out four days later! My husband bought me my 10 anniversary ring set from Kay, like most young people when you first get married you cant always afford what you would like to buy your spouse. purchases from Amazon.com. Useful. I paid for a jewelry/gold guarantee that is supposed to cover repairs. How is this even possible that it is done electronically yet takes so long to get to me and I only become aware of this delay after I have made the purchase? Affiliate disclosure: Hotdeals.com uses affiliate programs for Let us know in the comment section below! Score 2.3. There are 3 ways to reach Kay Jewelers across 3 communication modes: phone, web, chat. I was in the process of checking out online and had a visa debit gift card but it was not enough to cover the entire purchase so I then purchase a Kay's e gift card to use to offset the difference. Please note that all salary figures . Vous avez un problme similaire? I would also like the diamond replaced based on the diamond guarantee that you offer. Top of the Page, What do I need to bring with me to the store to pick up my order? Desired outcome: transition: all 0.5s ease; Always trust Kay Jewelers. Kay.com also offers a wide selection of designer jewelry, including pieces from top brands such as Pandora, Swarovski, and more. See reviews below to learn more or submit your own review. To calculate the overall star rating and percentage breakdown by star, we don't use a simple average. Two REAL jewelers have stated that it in fact can be repaired. Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. Well, every Kay policy should be the same. I am very good at My wedding band lost a diamond two years ago, it took over seven months to get back due to Covid. Kay Jewelers Customer Service Contact Info Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333 Telephone Number: +1 (800) 527-8029 How to Redeem a Coupon Code at Kay Jewelers Redeeming a coupon code at Kay Jewelers is simple. (If you see this same review somewhere else, it is because I copied and pasted it from site to site. When I brought it in, they said it would be $450 to repair. I placed an order on December 23 and decided the same day I did not want to make the purchase. Copyright 2022 Consumers Unified LLC. It looked like they played soccer with the ring. There was no one in the store but workers standing around . Unsubscribe easily. Fun delivery. Found great customer service from Dustin and Xochitl and got a great deal. If you want to save big on your KAY Jewelers purchases in the future, you can go through this part for some inspiration. I went into Kay Jewelers in Defiance Ohio 11/23/2022 and purchased a Neil Lane bridal set. Receive a Quote. -webkit-transition: all 0.5s ease; Unfortunately, there are quite a few good reviews about the company's support service. I just want to trade it in for something else. What colored gemstones are considered precious? The lab produced stone is usually free from major defects and can be structurally stronger than its natural counterpart while also achieving optimum color. I wish they could be bottled and distributed for anyone doing their job everywhere. Learn More. She was constantly in communication with me and always delivered what she promised. Can I have someone other than me pick up my order? Often, support service operators "redirect" customers to the site with a request to first . Learn More. How can we enhance your Kay experience today? How long do I have to pick up my merchandise? Submit a complaint and get your issue resolved. So don't forget to put the discount to use. The latest complaint engagement ring was resolved on Aug 18, 2014. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. From guiding you to the perfect engagement ring to handling a purchase-related question. January 25, 2023 by Ana Stanar. KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. It can take up to ten days for this service. It can take up to ten days for this service. Now, it has started customer satisfaction survey to collect feedback and improve their service. MORE+, KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. (Exchanges cannot be made at kay.com). You just need to follow some tips to get $25 off select merchandise. By using millimeters, we can provide you with the most accurate height, width and length for your jewelry. . Top of the Page, Do you offer engraving? I am beyond frustrated with the service department at Kay Jewelers. Set a time to meet online or in-store, and we'll meet you, ready to help. (18 weeks ago as of 10/14) She said she will call back after she calls the store. We will repair or replace your mounting without charge if any defects are found during this period. Website: Kay Jewelers Website Kay Jewelers Customer Service Hours. Unfortunately it was too small, so he took it to Kay's. For payments and other help, contact Kay credit card customer support at 855-506-2499. No, there are no shipping charges applied to orders shipped to a store. Text (855) 221 - 6255. (Engraving is not available on kay.com.) Product shipment, payment, communication, billing, and any kind of service-related complaint about Kay Jewelers can be filed via the specific Kay Jewelers complaint section. I will have to take legal action to resolve my claim. For a price quote on specific engraving requests, please visit your local KAY Outlet store. This is where the fun begins! No need to wait for every minute to receive phone call from delivery partner. Give us a Call If you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. The diamond in my ring fell out on May 7. That's why we offer several ways to pay. A Philippine registered nurse with an extensive professional experience in customer service, hospitality, aviation, jewelry start up entrepreneurship, teaching, public speaking, life insurance industry and public relations. Get buying tips about Jewelry Stores delivered to your inbox. Contacting Kay Jewelers. The earrings physically broke on second wear, in February. Creating a MasterpieceOur diamonds and color gemstones are cut and polished by master craftsmen whose skill makes your stone beautiful and brilliant. I had read all the reviews after purchasing, and got really worried. Then was told it'd take 3-4 weeks to fix the chain after waiting almost a month to receive it to begin with. Please see our return/exchange policy. } I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. Need Assistance? Kay offers customers credit options to help them finance their purchases. What is the difference between white gold and platinum? It never stated that if a ring couldn't be repaired, that I would be given the value from 20 years ago that I paid. Chat support people have zero idea what they are doing. I mostly enjoyed the shopping experience from here. This profile has not been claimed by the company. Your order will be shipped from Kayoutlet.com to the KAY Outlet store of your choice. This company was holding a sale on their rings. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. The other kind lady apologized for her manager and tried to help me but I will no longer be dealing with anyone from that store . I went to pick up and the associate could not find my ring- what a mess? Once I completed my online purchase of the e gift card that was to be sent to my email address - i find out that it wont be sent to my for a minimum of 24 hours. MORE+, You are offered a chance to save up to 10% OFF. Always look forward to see the jewelry. What Is The Customer Service Number Of Kay Jewelers? I am currently experiencing the same issue! } I also went to the doctor to ask about and probably have to go back since its getting bigger! I had it insured and it appraised almost 30% more than what he paid for it!! I will NEVER shop at Kay again. Over 100 years later, we are the number one jewelry store in America with over 1000 stores from coast to coast. Kay Jewelers Credit Card Payment Address Design-a-ring: A link has directed you to this review. How will I know when my order is ready for pick up at my Kay Jewelers store? On May 27, 2022 Picked up ring from Kay. Shipping has always been top notch and quality too. Took it in to exchange it and was told I couldn't exchange it by the 3rd manager. TargetCW. I can honestly say that without the diligent hard work of Brittney, KiSaundra and Ren, this situation would not have ended as well as it did. We were not given any insurance claim information. Desired outcome: If your order meets the store's free shipping standard, then you can seize the chance to cut down your spending. I am pleased with Kay Jeweler. As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. Or you may exchange it within 90 days of purchase at any Kay Jewelers. Excellent service. When you purchase a ring on Kay.com, you will be shown the size (or sizes) in which the ring is available. Do you offer any warranties on your merchandise? Kay Jewelers has told just about everyone in America, "Every kiss begins with Kay." The chain jewelry store with locations in seemingly every shopping mall in the United States, Kay Jewelers has been a staple of American retail for decades, and it doesn't seem to be going anywhere. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. Whenever I purchase jewelry I always go to Kay Jewelers. From our first conversationshe stated that her main objective was that she wanted me to be happy with my purchase. The Werewolf Diaries 2: Kapitel 5: Kayleigh - Weinmond: Deutsche Ausgabe: Ketterling, Corinna, Schwarz, Alicia: 9798377463382: Books - Amazon.ca Signet Jewelers Ltd. - Kay Jewelers. If you need your order sooner, they offer expedited shipping options. Average Customer Rating. Lifetime Diamond and Color Gemstone GuaranteeWe want you to be completely happy with your diamond and color gemstone jewelry, from the day you make your purchase, through all the years to come. In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. First of all, check the store website. Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds. 5. An expert can help you narrow down options and find the perfect jewelry. There can be some limitations, so pay attention. Kay Jewelers has a consumer rating of 1.59 stars from 29 reviews indicating that most customers are generally dissatisfied with their purchases. You can find contact details for Kay Jewelers above. Most orders will arrive within 3-5 business days. Shop the latest and enjoy express delivery and free returns today. The address for our corporate headquarters is: Sterling Jewelers Inc. 375 Ghent Road Akron, Ohio 44333 I was they would call me by end of the day to let me know, off they did not calll. I would like to write a letter to your corporate offices. Long story a left without my ring that is paid in full and they are holding forcing me to sign the release. The icing on the cake was a beautiful engagement ring from Kay Jewelers, which Josh custom-designed. I googled it and it said do not put your rings in bleach, I did not know Clorox would damage my ring. Compare Coupons patiently and you may be able to get a 10% OFF. What is your policy regarding the gold supply chain? I paid approx. Desired outcome: My account is [protected] if you have any questions or need to search the account. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. The whole experience has been awful, do not shop at Kay! KAY . To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. You'll have great cow workers and flexible schedule I have also spoken to customer service at corporate. You just need to follow some tips to get $25 off select merchandise. Copyright 2000-2012 Kay Jewelers, a division of Sterling Jewelers, Inc. 375 Ghent Road, Akron, OH 44333. Learn more In order to start the call, please close this box and then unblock your mic in your browser settings. Kay Jewelers P.O. How come they dont keep it in a safe or a common place for pick up? Please advise if there is anything that can be done to accommodate this inconvenience. This is a great jewelry store to get anything my wife wants. I would highly recommend kay.com for your jewelry purchase. Grab your savings right now. Kay Jewelers customer service. That's why we guarantee our diamond and color gemstone jewelry for a lifetime, as long as 6-month inspections have been performed and documented by an authorized representative. That wasnt good enough, I needed to spend the $450 first, then theyd talk to me about upgrading. 23.8 miles away from Kay Jewelers. ARPhotography . This means that we may receive a commission 8:30am - 10:00pm; Tue. I was told they couldn't resize them, which seemed odd for a 'jewelers'. We have purchased an engagement ring and two custom bands to go with it (approximately $6,500 total) from your store. He was elated to find the beautiful ring that his deceased father had worn daily and was designed and made by his mother. Compare Coupons patiently and you may be able to get a 10% OFF. Kay Jewelers should not pressure and make their customers feel uncomfortable. We received a bill charging us all of the incurred interest. You may trade in your diamond for another diamond at least double the trade-in value. White gold is pure gold that is mixed with alloys to give it a white Kay Jewelers opened its first store in Reading, Pennsylvania, in 1916. For further information about diamonds please refer to the 4Cs Diamond Guide section on our website. KAY at Your Service. Monday to Friday: 7 AM 1 AM ET. Voyez comment nous le faisons et nous pouvons galement vous aider. enhance your experience. Top of the Page. Style finder: I sat ON HOLD for 15 minutes 27 seconds just to be hung up on this morning. (Cleaning and inspections are not available at kay.com.). Oct 14, 2022 1:10pm - Spoke with Fahim and was told it was never escalated. Almost 6 weeks later, and after several attempts to reach them by phone, we went back to the store. At Kay.com, they strive to provide the best customer service possible. Build your forever wardrobe with new season KAY KONECNA Demi-Fine Jewelry now on FARFETCH. Here, KAY Jewelers is offering you $25 OFF on all their products. That didnt help me at all. "Kay jewelers online service is hot garbage, worst trash ever. 1-888-868-0296 (TDD/TTY: 1-800-695-1788) Feedback . You should not buy your engagement ring from this jeweler. Get questions answered and resume your conversations easily! If requested, can I have my merchandise gift wrapped at the store? I have no clue why there are so many negative reviews. This is the 2nd employee they have let go that was a wonderful . I am set to get married in two weeks. You're in the right place! We appreciate that you've chosen Kay Jewelers. Worst experience ever. Unsympathetic clerk claims that I am out-of-luck because I didn't purchase the "extended warranty", standard warranty is 30 days. Kay's Fine Jewelry: Loved The Visit - See 510 traveler reviews, 67 candid photos, and great deals for St. Thomas, at Tripadvisor. I ordered another ring from an online company for a fraction of the price and that was the best decision I could have made. Teenagers look in the store windows at the mall, dreaming of diamonds and charm bracelets, and 20-somethings . Is this your company? I asked my sister who had sent her jewelry for maintenance and fixing and she said she never signed the release and I knew that because no one should and wouldnt sign that. I contacted customer service and they do not have the ability to push the transaction out or expedite. Here is what we cover: We will replace, free of charge*, any diamond, emerald, ruby or sapphire covered by this Guarantee if it chips, breaks, or is lost from its original setting during normal wear. The processing time was one day longer than estimated, but shipping was a day shorter, so it worked out. Kay lets customers design their own rings so they can ensure their wedding or engagement rings are unique. If your finger is a different size, we can adjust the ring. Wife wore the earrings once in January. Either another chain or another piece of jewelry or refund. We encountered an issue signing you up. I worked for 3 years in college. Not an email. A special ordered item is created upon request. No help this company. The candidates seeking career growth in the jewelry industry or customer service can check Kay Jewelers' job portal and find various job posts at its jewelry store locations. New setting for $500 with my stones put into it or b. Top of the Page, When will my credit card be charged for my in-store pick up? The company personalizes jewelry for customers, including adding monograms or engraving special messages into jewelry pieces to make them one of a kind or tailored for a specific person. } I said, I am more than happy to sign a receipt confirming I am picking up, but I wont sign this general release. Save up to 10% OFF on KAY Jewelers items. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. How will I know when my order is ready for pick up at my KAY Outlet store? I customized a wedding band for my fianc and it was a mess. From guiding you to the perfect engagement ring to handling a purchase-related question. Top of the Page, What is the difference between white gold and platinum? I am totally dissatisfied with the Jewelry of Kay Jewlers and would like a price adjustment on the pay back of these pieces of Jewelry. I have over 8 years of experience working in retail and customer service. (Exchanges cannot be made at kay.com). Read full review of Kay Jewelers and 2 comments. The size was incorrect! Really?!? color: #515666; How can we enhance your Kay experience today? We let the people know we were just taking a look around, we were not looking for anything specific. Ashley ordered my custom piece and Im so excited and looking forward to meeting her in person! Top of the Page. Both gifts from my husband were purchased at this store and I had the receipt. Date of experience: December 21, 2022. You can contact their customer service team by phone at 1-800-539-0066 or by email at. durable and stronger than white gold. Online: Log in to your online account or use the EasyPay feature in order to pay your bill. Box 659728. Returning your KAY purchase is easy. First, browse the site and add the items you want to purchase to your shopping bag by clicking on the black "Add . If there are any questions related to these issues or any other issues, KAY Jewelers is dedicated to easing your misgivings all day long! Thank u so much Sonya u deserve a raise! Google+. What industry does Kay Jewelers compete in? Is this your company? Kay Jewelers does not provide customer service by email, but does provide it by phone. Buy now! Lease Purchase ProgramLearn MoreApply Now I want my phone conversation, which was recorded according to Fahim at customer service, reviewed for all the information that was told to me on that call. Posted Meghirdetve tbb mint 30 napja. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. What is the customer service policy at kay.com? An expert can help you narrow down options and find the perfect jewelry. If you enjoyed your shopping experience here, you can take a look at their membership program. Don't hesitate to place an order now. The Extended Service . I don't believe that we should be charged. Once again (3rd time), I was dismissed by the store manager, I believe her name was Dedra. Thank you to the entire staff of the store for exemplary customer service. Also apply for our NEW Concierge position for the holiday season. Contact information is as follows: Here, KAY Jewelers is offering you $25 OFF on all their products. I gave them the ring to have it repaired and they have lost my ring and will not replace it. Then I could buy the warranty after the repair for a few more hundred dollars. Kay Jewelers is blessed to have such a dedicated, professional, knowledgeable and caring employee! BSI will NEVER shop at Kays ever again and will post as many complaints as possible because this is a complete sham that could have been taken care of with a rew key strokes by the customer service rep. Desired outcome: Facebook. The store is refusing to do that as well. There can be some limitations, so pay attention. Sales person very helpful; explaining that once paid off my rings have a life time guaranteeand would be sized at no charge. What is the difference between natural and lab-created stones? We were not told that it was a promotion but a sale. Their telephone number is (845) 564-2205. VC01 (fr) I will continue to put this review everywhere I can! They are really refusing to give me My money back. A ring valued at $599. You must bring a valid photo ID (such as a driver's license). Address: Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333-4600 USA. The best phone number for Kay Jewelers is their 800-527-8029 customer service phone number, and you can get the details and use . The company provides customers who purchase and own their jewelry a number of services, and by purchasing an extended service plan, these customers can take advantage of the jewelers' services for the life of the product. For 90 years, Kay Jewelers has offered exceptional jewelry and great customer service. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. border: 1px solid #515666; Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. Purchased a Diamond ring 6 months ago & the center Diamond fell out. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Salary wasn't the greatest. .owl-carousel .owl-controls .owl-pagination .owl-page.active span { Ring sizing service will take up to three additional business days. He mentioned casually that other customers had lost pieces of jewelry in the theft worth much more than ours.as if that made our loss less traumatic! The best part is that she did this on one of the busiest weekends for Kay Jewelers! December 2021 my husband purchase 3 tennis bracelets for Christmas. They are professional liars for MONEY! Order number: [protected] What do I need to bring with me to the store to pick up my order? Purchased a Diamond ring 6 months ago & the center Diamond fell out. Our interactions were all over the phone but she went above and beyond to get me exactly what I wanted and was looking for. I love my Leo diamonds. How to write a complaint about Kay Jewelers? I also got an insane deal, it was just over $300 for a 14k white gold ring with 1/4 carat diamond. * Watches may be returned within 30 days at any Kay Jewelers or kay.com. Clear Filters. KAY Jewelers online customer service is designed to help customers ease concerns in their mind to the full extent, running from color differences, quality problem and delivery, so that customers can experience the perfect consumption. 5 Ways To Personalize Your Anniversary Gift. If youd rather exchange your purchase for something new, great! Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. What address can I use? * By clicking this link or texting this number (1+855-221-6255), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. You have added the max number of Favorites. With a wide selection of styles and prices, Kay.com is the perfect place to find the perfect piece of jewelry for any occasion. I am told to wait 10 to 14 days to see if they can find it? Contact us by mail or phone. Don't hesitate to place an order now. Please try again. When I brought it in, they said it would be $450 to repair. I put my ring in bleach and ruined it. Their price was far better than the price of a local shop in Leesburg and they recommended a better setting. On Jun 10, 2022 3:16pm - called and Spoke with Theresa for 46 minutes. Saturday: 9 AM 10 PM ET. The eligible items for the discount range a lot. If the online section is anything like your customer service it's no wonder people give you craptastic reviews. I have the jewelry/gold repair guarantee that was paid for when I purchased my ring. Service 10. links within this website. If you select a size other than the standard ring size shown, service may be required to adjust it. Founded in 1916, Kay.com has been providing customers with quality jewelry for over a century.